Student loans
MOHELA student loans complaints
Consumers have filed 25,029 complaints about MOHELA's student loans, 7,252 in the last 12 months (-10%). MOHELA answered 36% on time and closed 2% with relief. See the whole MOHELA record.
MOHELA against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
Latest MOHELA student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 30, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Oct 30, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | In progress |
| Oct 30, 2026 | Student loans | Struggling to repay your loanBankruptcy | Explained |
| Oct 30, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Oct 30, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | In progress |
| Oct 30, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Fixed |
| Oct 30, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | In progress |
| Oct 30, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | In progress |
| Oct 30, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Oct 30, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | In progress |
| Oct 30, 2026 | Student loans | Struggling to repay your loanProblem with your payment plan | In progress |
| Oct 30, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Oct 30, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Oct 30, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Oct 30, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Oct 30, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | In progress |
| Oct 30, 2026 | Student loans | Incorrect information on your reportOld information reappears or never goes away | In progress |
| Oct 29, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | In progress |
| Oct 29, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | In progress |
| Oct 29, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | In progress |
| Oct 29, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Oct 29, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Oct 29, 2026 | Student loans | Struggling to repay your loanProblem with your payment plan | Explained |
| Oct 29, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Oct 29, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Oct 29, 2026 | Student loans | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Oct 29, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | In progress |
| Oct 29, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Oct 29, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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