Payment company · complaint record
Skrill USA complaints
Filed under Skrill USA, Inc.
Consumers have filed 627 complaints about Skrill USA since 2015, 195 of them in the last 12 months (+49% on the year before). It answered 97.4% on time and closed 0% with relief for the customer - less often than a typical payment company. The most common problem is trouble accessing funds in your mobile or digital wallet. It is the 10th most complained-about of 72 payment apps & money transfer services this year.
Weak response record. How it works
- Complaints on record
- 627
- Last 12 months
- 195
- Answered on time
- 97.4%
- Closed with relief
- 0%
- Last 30 days
- 9
- Rank
- #10 of 72
Since April 2015
+49% vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Nov 3, 2026
Most complained-about payment apps & money transfer services
Skrill USA complaints by month
The busiest month was October 2024 (36 complaints). Complaints in the last 12 months are up 49% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Skrill USA answered last 12 months
- Closed with explanation18594.9%
- In progress105.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time33/4597.4% on time
- Relief for customers0/400% closed with relief
- Complaint trend5/15+49% vs last year
What Skrill USA complaints are about
Top Skrill USA problems last 12 months
Where Skrill USA complaints come from
Most complaints: California (95), Florida (53), Texas (47), New York (37), New Jersey (24).
Skrill USA compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | RemitlyMoney transfers & apps | 43 | 331 | D |
| 2 | Meta PaymentsMoney transfers & apps | 52 | 327 | C |
| 3 | TClubMoney transfers & apps | 10 | 310 | F |
| 4 | MoneyGramMoney transfers & apps | 84 | 270 | A |
| 5 | Google Compare Credit CardsMoney transfers & apps | 55 | 238 | C |
| 6 | Skrill USAMoney transfers & apps | 38 | 195 | D |
| 7 | DailyPayMoney transfers & apps | 27 | 127 | F |
| 8 | TapTap SendMoney transfers & apps | 68 | 100 | B |
Compare side by side: Skrill USA vs Remitly · Skrill USA vs Meta Payments · Skrill USA vs TClub · Skrill USA vs MoneyGram
What people say about Skrill USA
All experiencesNo experiences with Skrill USA yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Skrill USA complaints
Full logQuestions about Skrill USA
How many complaints does Skrill USA have?
Skrill USA has 627 complaints on record since April 2015, including 195 in the last 12 months and 9 in the last 30 days. That makes it number 338 of every company by complaints this year.
Does Skrill USA respond to complaints?
Yes. Skrill USA answered 97.4% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 38/100 (grade D).
What do people complain about most with Skrill USA?
The most common problems are trouble accessing funds in your mobile or digital wallet (125), managing an account (106), unauthorized transactions or other transaction problem (43).
Is Skrill USA legit?
Skrill USA is a real company with a public complaint record: consumers have complained about it 627 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Skrill USA legit? for the signals, red flags and how to protect yourself.
Are complaints about Skrill USA going up or down?
Up. There were 195 complaints in the last 12 months against 131 in the 12 before (+49%). See every month.
How do I file a complaint against Skrill USA?
Complain to Skrill USA in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Skrill USA complaints come from?
Most come from California (95), Florida (53), Texas (47). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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