Student loans
MRS BPO student loans complaints
Consumers have filed 28 complaints about MRS BPO's student loans, 4 in the last 12 months. MRS BPO answered 100% on time and closed 100% with relief. See the whole MRS BPO record.
MRS BPO against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | MRS BPO | 4 | 100% | 100% |
Latest MRS BPO student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 10, 2026 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Fixed |
| Jun 22, 2026 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Fixed |
| Apr 29, 2026 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Fixed |
| Mar 11, 2026 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Fixed |
| Jun 23, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Fixed |
| Mar 31, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Fixed |
| Nov 13, 2024 | Student loans | Struggling to repay your loanBankruptcy | Fixed |
| Jan 21, 2022 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jan 27, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Mar 10, 2020 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Fixed |
| Feb 21, 2020 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Fixed |
| Feb 3, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Jan 27, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 31, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Fixed |
| Nov 9, 2017 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Oct 19, 2017 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Fixed |
| Apr 26, 2017 | Student loans | Dealing with your lender or servicerProblem with customer service | Fixed |
| Apr 18, 2016 | Student loans | Dealing with my lender or servicerKeep getting calls about my loan | Explained |
| Nov 19, 2015 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Oct 20, 2015 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| May 18, 2015 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Apr 21, 2015 | Student loans | Dealing with my lender or servicerKeep getting calls about my loan | Explained |
| Oct 1, 2014 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Aug 29, 2014 | Student loans | Dealing with my lender or servicerKeep getting calls about my loan | Explained |
| May 17, 2014 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Jan 7, 2014 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Dec 17, 2013 | Student loans | Problems when you are unable to pay | Explained |
| Aug 26, 2013 | Student loans | Repaying your loan | Fixed |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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