Payment company · complaint record
Nala Payments complaints
Filed under Nala Payments LLC
Consumers have filed 11 complaints about Nala Payments since 2025, 5 of them in the last 12 months. It answered 40% on time and closed 0% with relief for the customer. The most common problem is money was not available when promised. It is the 37th most complained-about of 72 payment apps & money transfer services this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 11
- Last 12 months
- 5
- Answered on time
- 40%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #37 of 72
Since March 2025
new vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Oct 7, 2026
Most complained-about payment apps & money transfer services
Nala Payments complaints by month
The busiest month was March 2026 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Nala Payments answered all time
- Closed with explanation1090.9%
- In progress19.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Nala Payments problems
Where Nala Payments complaints come from
Most complaints: Maryland (2), New York (2), Texas (2), California (2), Illinois (1).
Nala Payments compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Ria EnviaMoney transfers & apps | 39 | 62 | D |
| 2 | Bill.ComMoney transfers & apps | 55 | 55 | C |
| 3 | Global Tel*LinkMoney transfers & apps | 40 | 46 | D |
| 4 | AirtmMoney transfers & apps | 0 | 38 | F |
| 5 | Paysend USMoney transfers & apps | 10 | 26 | F |
| 6 | Ingo MoneyMoney transfers & apps | 10 | 26 | F |
| 7 | PLS GroupMoney transfers & apps | 72 | 25 | B |
| 8 | Nala PaymentsMoney transfers & apps | - | 5 | - |
Compare side by side: Nala Payments vs Ria Envia · Nala Payments vs Bill.Com · Nala Payments vs Global Tel*Link · Nala Payments vs Airtm
What people say about Nala Payments
All experiencesNo experiences with Nala Payments yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Nala Payments complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 7, 2026 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | In progress |
| May 14, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Mar 26, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Mar 6, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Mar 5, 2026 | Money transfers & apps | Confusing or missing disclosures | Explained |
| Oct 31, 2025 | Money transfers & apps | Money was not available when promised | Explained |
| Aug 31, 2025 | Money transfers & apps | Other transaction problem | Explained |
| Jul 29, 2025 | Money transfers & apps | Money was not available when promised | Explained |
| Jun 25, 2025 | Money transfers & apps | Other transaction problem | Explained |
| Jun 14, 2025 | Money transfers & apps | Problem with customer service | Explained |
| Mar 14, 2025 | Money transfers & apps | Money was not available when promised | Explained |
Questions about Nala Payments
How many complaints does Nala Payments have?
Nala Payments has 11 complaints on record since March 2025, including 5 in the last 12 months and 0 in the last 30 days. That makes it number 1,875 of every company by complaints this year.
Does Nala Payments respond to complaints?
Yes. Nala Payments answered 40% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Nala Payments?
The most common problems are money was not available when promised (5), other transaction problem (3), managing, opening, or closing your mobile wallet account (1).
Is Nala Payments legit?
Nala Payments is a real company with a public complaint record: consumers have complained about it 11 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Nala Payments legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Nala Payments?
Complain to Nala Payments in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Nala Payments complaints come from?
Most come from Maryland (2), New York (2), Texas (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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