Navient against other banks & credit unions
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Wells Fargo | 10,017 | +26% | 100% | 18% | 63,467 |
| 2 | JPMorgan Chase | 9,525 | +11% | 100% | 14% | 59,224 |
| 3 | Bank of America | 9,008 | +44% | 99.3% | 42% | 61,514 |
| 4 | Chime | 8,327 | +80% | 99.9% | 9% | 20,914 |
| 5 | Capital One | 4,339 | -43% | 100% | 7% | 23,879 |
| 6 | Block (Cash App) | 3,838 | +18% | 99.3% | 0% | 9,390 |
| 7 | Citibank | 3,800 | +11% | 100% | 35% | 25,575 |
| 8 | Navy Federal Credit Union | 3,599 | -66% | 100% | 33% | 22,207 |
| 9 | U.S. Bank | 2,560 | +49% | 100% | 19% | 15,963 |
| 10 | Truist | 2,365 | +33% | 99.9% | 11% | 10,420 |
| 11 | SoFi | 2,324 | +26% | 100% | 8% | 5,234 |
| 12 | PNC Bank | 2,243 | +48% | 100% | 14% | 15,615 |
| 13 | Navient | 0 | new | - | - | 20 |
Every bank ranked
Latest Navient bank accounts complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jan 21, 2025 | Bank accounts | Managing an accountDeposits and withdrawals | WI | Explained | Yes |
| Feb 24, 2022 | Bank accounts | Managing an accountProblem using a debit or ATM card | WI | Explained | Yes |
| Sep 15, 2020 | Bank accounts | Problem with a lender or other company charging your accountCan't stop withdrawals from your account | VA | Explained | Yes |
| Oct 17, 2018 | Bank accounts | Managing an accountDeposits and withdrawals | - | Explained | Yes |
| Jun 22, 2018 | Bank accounts | Opening an accountUnable to open an account | TX | Explained | Yes |
| Feb 6, 2017 | Bank accounts | Account opening, closing, or management | MD | Explained | Yes |
| Aug 9, 2016 | Bank accounts | Deposits and withdrawals | CA | Explained | Yes |
| Jun 3, 2016 | Bank accounts | Making/receiving payments, sending money | VA | Explained | Yes |
| May 16, 2016 | Bank accounts | Making/receiving payments, sending money | MO | Explained | Yes |
| May 15, 2015 | Bank accounts | Account opening, closing, or management | NJ | Explained | Yes |
| Mar 26, 2014 | Bank accounts | Account opening, closing, or management | OR | Fixed | Yes |
| Feb 22, 2014 | Bank accounts | Account opening, closing, or management | TX | Explained | Yes |
| Feb 14, 2014 | Bank accounts | Account opening, closing, or management | FL | Money back | Yes |
| Feb 10, 2014 | Bank accounts | Account opening, closing, or management | OH | Explained | Yes |
| Jan 23, 2014 | Bank accounts | Account opening, closing, or management | MA | Explained | Yes |
| Jan 15, 2014 | Bank accounts | Account opening, closing, or management | VA | Explained | Yes |
| Jan 13, 2014 | Bank accounts | Account opening, closing, or management | FL | Explained | Yes |
| Oct 4, 2013 | Bank accounts | Account opening, closing, or management | CA | Explained | Yes |
| Aug 27, 2013 | Bank accounts | Making/receiving payments, sending money | GA | Explained | Yes |
| Mar 8, 2012 | Bank accounts | Making/receiving payments, sending money | NY | Relief | Yes |
Your rights with banks & credit unions
For electronic transfers and debit cards, Regulation E gives you 60 days from the statement to report an error or unauthorized transaction; the bank must investigate, generally within 10 business days or give provisional credit while it takes longer. Reporting a lost card quickly limits what you can lose. Deposits at insured banks are protected up to $250,000 by the FDIC (credit unions by the NCUA).
Scam warning: Banks do not ask you to move money to a "safe account", and a bank employee will not ask for your password or one-time code. If a caller says they are from your bank, hang up and call the number on your card.
General information, not legal advice; rules vary by state. Plain-English guides
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