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Student loans

Nelnet student loans complaints

Consumers have filed 16,699 complaints about Nelnet's student loans, 3,551 in the last 12 months (-13%). Nelnet answered 99.9% on time and closed 0% with relief. See the whole Nelnet record.

Nelnet against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250

Every loan servicer ranked

Latest Nelnet student loans complaints

ReceivedAboutIssueStateAnswerOn time
Oct 24, 2026Student loansIncorrect information on your reportAccount status incorrectOHExplainedYes
Oct 24, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeLAExplainedYes
Oct 24, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledILExplainedYes
Oct 24, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMOExplainedYes
Oct 23, 2026Student loansDealing with your lender or servicerProblem with customer serviceNMExplainedYes
Oct 23, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsMIExplainedYes
Oct 23, 2026Student loansIncorrect information on your reportAccount status incorrectGAExplainedYes
Oct 23, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledUTExplainedYes
Oct 23, 2026Student loansIncorrect information on your reportAccount status incorrectOKExplainedYes
Oct 23, 2026Student loansDealing with your lender or servicerReceived bad information about your loanARExplainedYes
Oct 23, 2026Student loansIncorrect information on your reportAccount status incorrectORExplainedYes
Oct 23, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledILExplainedYes
Oct 23, 2026Student loansIncorrect information on your reportAccount status incorrectALExplainedYes
Oct 23, 2026Student loansDealing with your lender or servicerProblem with customer service-ExplainedYes
Oct 23, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNYExplainedYes
Oct 23, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeMIExplainedYes
Oct 23, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargePAExplainedYes
Oct 23, 2026Student loansDealing with your lender or servicerReceived bad information about your loanLAExplainedYes
Oct 22, 2026Student loansStruggling to repay your loanProblem with your payment planAZExplainedYes
Oct 22, 2026Student loansStruggling to repay your loanProblem with your payment planNCExplainedYes
Oct 22, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Oct 22, 2026Student loansIncorrect information on your reportInformation belongs to someone elseOHExplainedYes
Oct 22, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Oct 22, 2026Student loansIncorrect information on your reportAccount status incorrectHIExplainedYes
Oct 22, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Oct 22, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Oct 21, 2026Student loansDealing with your lender or servicerReceived bad information about your loanALIn progressYes
Oct 21, 2026Student loansDealing with your lender or servicerProblem with customer serviceINExplainedYes
Oct 21, 2026Student loansProblem with fraud alerts or security freezesCAExplainedYes
Oct 21, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledILExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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