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Student loans

Nelnet student loans complaints

Consumers have filed 16,699 complaints about Nelnet's student loans, 3,551 in the last 12 months (-13%). Nelnet answered 99.9% on time and closed 0% with relief. See the whole Nelnet record.

Nelnet against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250

Every loan servicer ranked

Latest Nelnet student loans complaints

ReceivedAboutIssueStateAnswerOn time
Oct 28, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMDExplainedYes
Oct 28, 2026Student loansIncorrect information on your reportAccount information incorrectOKExplainedYes
Oct 28, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsALExplainedYes
Oct 28, 2026Student loansStruggling to repay your loanProblem with your payment planNCExplainedYes
Oct 28, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Oct 28, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeWAExplainedYes
Oct 28, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Oct 28, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledIDIn progressYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanINExplainedYes
Oct 27, 2026Student loansIncorrect information on your reportAccount status incorrectNCExplainedYes
Oct 27, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Oct 27, 2026Student loansIncorrect information on your reportAccount status incorrectALExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNHExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNCExplainedYes
Oct 27, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanPAExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledTXExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanOHExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Oct 27, 2026Student loansImproper use of your reportCredit inquiries on your report that you don't recognizeCAExplainedYes
Oct 26, 2026Student loansDealing with your lender or servicerProblem with customer serviceCAExplainedYes
Oct 26, 2026Student loansImproper use of your reportReporting company used your report improperlyGAExplainedYes
Oct 26, 2026Student loansIncorrect information on your reportAccount status incorrectOKExplainedYes
Oct 26, 2026Student loansIncorrect information on your reportAccount status incorrectFLExplainedYes
Oct 26, 2026Student loansIncorrect information on your reportAccount status incorrectALExplainedYes
Oct 26, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsPAExplainedYes
Oct 25, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledDEExplainedYes
Oct 25, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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