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Student loans

Nelnet student loans complaints

Consumers have filed 16,699 complaints about Nelnet's student loans, 3,551 in the last 12 months (-13%). Nelnet answered 99.9% on time and closed 0% with relief. See the whole Nelnet record.

Nelnet against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250

Every loan servicer ranked

Latest Nelnet student loans complaints

ReceivedAboutIssueStateAnswerOn time
Oct 14, 2026Student loansIncorrect information on your reportAccount status incorrectTXExplainedYes
Oct 14, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMIExplainedYes
Oct 14, 2026Student loansDealing with your lender or servicerReceived bad information about your loanAZExplainedYes
Oct 14, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNYExplainedYes
Oct 14, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledDCIn progressYes
Oct 14, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNYExplainedYes
Oct 13, 2026Student loansIncorrect information on your reportInformation belongs to someone elseNCExplainedYes
Oct 13, 2026Student loansIncorrect information on your reportAccount status incorrectGAExplainedYes
Oct 13, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNMExplainedYes
Oct 13, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Oct 13, 2026Student loansDealing with your lender or servicerProblem with customer serviceORExplainedYes
Oct 13, 2026Student loansProblem with fraud alerts or security freezesCAExplainedYes
Oct 13, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledTXExplainedYes
Oct 13, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNJExplainedYes
Oct 12, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsMNExplainedYes
Oct 12, 2026Student loansIncorrect information on your reportAccount status incorrectALExplainedYes
Oct 12, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledTXExplainedYes
Oct 12, 2026Student loansDealing with your lender or servicerProblem with customer serviceHIExplainedYes
Oct 12, 2026Student loansStruggling to repay your loanProblem with your payment planCAExplainedYes
Oct 11, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeGAExplainedYes
Oct 11, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsMOExplainedYes
Oct 10, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNCExplainedYes
Oct 9, 2026Student loansIncorrect information on your reportAccount status incorrectNYExplainedYes
Oct 9, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsMIExplainedYes
Oct 9, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledWAExplainedYes
Oct 9, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNJExplainedYes
Oct 9, 2026Student loansIncorrect information on your reportAccount status incorrectGAExplainedYes
Oct 9, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsGAExplainedYes
Oct 9, 2026Student loansIncorrect information on your reportAccount status incorrectNCExplainedYes
Oct 9, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeFLExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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