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Student loans

Nelnet student loans complaints

Consumers have filed 16,699 complaints about Nelnet's student loans, 3,551 in the last 12 months (-13%). Nelnet answered 99.9% on time and closed 0% with relief. See the whole Nelnet record.

Nelnet against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250

Every loan servicer ranked

Latest Nelnet student loans complaints

ReceivedAboutIssueStateAnswerOn time
Oct 18, 2026Student loansIncorrect information on your reportAccount information incorrectNJExplainedYes
Oct 18, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsTNExplainedYes
Oct 18, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanINExplainedYes
Oct 17, 2026Student loansIncorrect information on your reportAccount status incorrectVAExplainedYes
Oct 17, 2026Student loansIncorrect information on your reportAccount status incorrectNCExplainedYes
Oct 17, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNVExplainedYes
Oct 17, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsTXExplainedYes
Oct 17, 2026Student loansDealing with your lender or servicerReceived bad information about your loanALExplainedYes
Oct 16, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Oct 16, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedCTExplainedYes
Oct 16, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNJExplainedYes
Oct 16, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsTXExplainedYes
Oct 16, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeGAExplainedYes
Oct 16, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Oct 16, 2026Student loansDealing with your lender or servicerReceived bad information about your loanLAExplainedYes
Oct 16, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Oct 16, 2026Student loansIncorrect information on your reportAccount status incorrectCAExplainedYes
Oct 15, 2026Student loansIncorrect information on your reportAccount status incorrectNJExplainedYes
Oct 15, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMAExplainedYes
Oct 15, 2026Student loansIncorrect information on your reportAccount status incorrectTNExplainedYes
Oct 15, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanKYExplainedYes
Oct 15, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledIAExplainedYes
Oct 15, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledOHIn progressYes
Oct 15, 2026Student loansIncorrect information on your reportAccount status incorrectHIExplainedYes
Oct 15, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeWIExplainedYes
Oct 15, 2026Student loansIncorrect information on your reportAccount status incorrectTXExplainedYes
Oct 14, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportARExplainedYes
Oct 14, 2026Student loansDealing with your lender or servicerReceived bad information about your loanAZExplainedYes
Oct 14, 2026Student loansStruggling to repay your loanProblem with your payment planNYExplainedYes
Oct 14, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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