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Complaint log

Netspend complaint log

The newest complaints about Netspend, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Apr 18, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineTXExplainedYes
Apr 18, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineFLExplainedYes
Apr 17, 2026Bank accountsClosing an accountCompany closed your accountTXExplainedYes
Apr 17, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNVExplainedYes
Apr 17, 2026Bank accountsManaging an accountBanking errorsILExplainedYes
Apr 16, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardALExplainedYes
Apr 16, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedTXExplainedYes
Apr 15, 2026Bank accountsClosing an accountFunds not received from closed accountALExplainedYes
Apr 15, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to pay a billINExplainedYes
Apr 15, 2026Prepaid & gift cardsUnexpected or other feesNCExplainedYes
Apr 15, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftNCExplainedYes
Apr 14, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMIExplainedYes
Apr 14, 2026Prepaid & gift cardsTrouble using the cardProblem with direct depositLAExplainedYes
Apr 13, 2026Prepaid & gift cardsUnexpected or other feesTNExplainedYes
Apr 13, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferOHExplainedYes
Apr 13, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTNExplainedYes
Apr 13, 2026Bank accountsOpening an accountAccount opened without my consent or knowledgeAZExplainedYes
Apr 11, 2026Bank accountsManaging an accountFee problemMAExplainedYes
Apr 11, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferCAExplainedYes
Apr 11, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferSCExplainedYes
Apr 10, 2026Money transfers & appsFraud or scamILExplainedYes
Apr 10, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferTNExplainedYes
Apr 10, 2026Bank accountsManaging an accountProblem accessing accountPAExplainedYes
Apr 10, 2026Bank accountsOpening an accountAccount opened without my consent or knowledgeGAExplainedYes
Apr 9, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedOKExplainedYes
Apr 9, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardINExplainedYes
Apr 8, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedFLExplainedYes
Apr 8, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferMIExplainedYes
Apr 8, 2026Bank accountsManaging an accountProblem making or receiving paymentsUTExplainedYes
Apr 7, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Apr 7, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMDExplainedNo
Apr 7, 2026Prepaid & gift cardsUnexpected or other feesMSExplainedYes
Apr 6, 2026Prepaid & gift cardsUnexpected or other feesSCExplainedYes
Apr 6, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferMIExplainedYes
Apr 5, 2026Bank accountsManaging an accountBanking errorsNCExplainedYes
Apr 4, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineAZExplainedYes
Apr 4, 2026Prepaid & gift cardsUnexpected or other feesNYExplainedYes
Apr 4, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardSCExplainedYes
Apr 3, 2026Bank accountsManaging an accountBanking errorsAZExplainedYes
Apr 3, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Apr 3, 2026Bank accountsManaging an accountDeposits and withdrawalsTNExplainedYes
Apr 3, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardFLExplainedYes
Apr 3, 2026Money transfers & appsTrouble accessing funds in your mobile or digital walletILExplainedYes
Apr 3, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardWAExplainedYes
Apr 3, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Apr 3, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardMOExplainedYes
Apr 2, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineTXExplainedYes
Apr 2, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Apr 1, 2026Bank accountsManaging an accountProblem using a debit or ATM cardOKExplainedYes
Apr 1, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardTNExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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