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Complaint log

Netspend complaint log

The newest complaints about Netspend, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
May 16, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardCAExplainedYes
May 16, 2026Bank accountsManaging an accountProblem accessing accountKYExplainedYes
May 16, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
May 15, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
May 14, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedAZExplainedYes
May 14, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedNVExplainedYes
May 14, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardMDExplainedYes
May 13, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardNJExplainedYes
May 12, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferFLExplainedYes
May 12, 2026Bank accountsProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneTXExplainedYes
May 11, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNJExplainedYes
May 9, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAExplainedNo
May 8, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedMOExplainedYes
May 8, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to pay a billDCExplainedYes
May 7, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineTNExplainedYes
May 7, 2026Bank accountsProblem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amountPAExplainedYes
May 7, 2026Money transfers & appsUnauthorized transactions or other transaction problemFLExplainedYes
May 6, 2026Bank accountsOpening an accountConfusing or missing disclosuresCOExplainedYes
May 6, 2026Bank accountsManaging an accountDeposits and withdrawalsMSExplainedYes
May 5, 2026Prepaid & gift cardsTrouble using the cardProblem adding moneyNYExplainedYes
May 4, 2026Bank accountsManaging an accountBanking errorsUTExplainedYes
May 4, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNYExplainedYes
May 4, 2026Prepaid & gift cardsUnexpected or other feesMIExplainedYes
May 3, 2026Bank accountsOpening an accountAccount opened without my consent or knowledgeILExplainedYes
May 3, 2026Bank accountsManaging an accountDeposits and withdrawalsVAExplainedYes
May 2, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardMDExplainedYes
May 2, 2026Bank accountsClosing an accountFunds not received from closed accountNCExplainedYes
May 2, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferTNExplainedYes
May 2, 2026Bank accountsManaging an accountBanking errorsNCExplainedYes
May 2, 2026Money transfers & appsConfusing or missing disclosuresWVExplainedYes
May 2, 2026Bank accountsManaging an accountProblem using a debit or ATM cardCAExplainedYes
May 2, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferTXExplainedYes
May 1, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardGAExplainedYes
May 1, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardALExplainedYes
May 1, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardCAExplainedYes
Apr 29, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedINExplainedYes
Apr 29, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineTXExplainedYes
Apr 29, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMOExplainedYes
Apr 29, 2026Prepaid & gift cardsUnexpected or other feesCOExplainedYes
Apr 28, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementFLExplainedYes
Apr 27, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAExplainedYes
Apr 25, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMIExplainedYes
Apr 24, 2026Money transfers & appsFraud or scamKYExplainedYes
Apr 23, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineOKExplainedYes
Apr 22, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesCAExplainedYes
Apr 22, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedVAExplainedYes
Apr 21, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferSCExplainedYes
Apr 21, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Apr 20, 2026Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMTXExplainedYes
Apr 19, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardORExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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