Lender · complaint record
PatientFi complaints
Filed under PatientFi, Inc.
Consumers have filed 240 complaints about PatientFi since 2022, 143 of them in the last 12 months (+180% on the year before). It answered 100% on time and closed 6% with relief for the customer - about the same as a typical lender. The most common problem is charged fees or interest you didn't expect. It is the 20th most complained-about of 272 personal & payday lenders this year.
Good response record. How it works
- Complaints on record
- 240
- Last 12 months
- 143
- Answered on time
- 100%
- Closed with relief
- 6%
- Last 30 days
- 9
- Rank
- #20 of 272
Since May 2022
+180% vs the year before
Industry: 94.7%
Typical lender: 6%
Newest: Nov 5, 2026
Most complained-about personal & payday lenders
PatientFi complaints by month
The busiest month was January 2026 (23 complaints). Complaints in the last 12 months are up 180% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How PatientFi answered last 12 months
- Closed with monetary relief85.6%
- Closed with non-monetary relief10.7%
- Closed with explanation13493.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers22/406.3% closed with relief
- Complaint trend0/15+180% vs last year
What PatientFi complaints are about
Top PatientFi problems last 12 months
Where PatientFi complaints come from
Most complaints: California (51), Texas (27), Florida (21), Georgia (14), New York (12).
PatientFi compared with other personal & payday lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Skopos FinancialPayday & personal loans | 9 | 170 | F |
| 2 | Snap USPayday & personal loans | 10 | 167 | F |
| 3 | Wolf River DevelopmentPayday & personal loans | 50 | 164 | C |
| 4 | SpotloanPayday & personal loans | 53 | 152 | C |
| 5 | PatientFiPayday & personal loans | 67 | 143 | B |
| 6 | Advance America, Cash Advance CentersPayday & personal loans | 11 | 136 | F |
| 7 | CreditNinja LendingPayday & personal loans | 61 | 135 | C |
| 8 | Flexible FinancePayday & personal loans | 45 | 131 | D |
Compare side by side: PatientFi vs Skopos Financial · PatientFi vs Snap US · PatientFi vs Wolf River Development · PatientFi vs Spotloan
What people say about PatientFi
All experiencesNo experiences with PatientFi yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest PatientFi complaints
Full logQuestions about PatientFi
How many complaints does PatientFi have?
PatientFi has 240 complaints on record since May 2022, including 143 in the last 12 months and 9 in the last 30 days. That makes it number 389 of every company by complaints this year.
Does PatientFi respond to complaints?
Yes. PatientFi answered 100% of its complaints on time (within 15 days) and closed 6% with relief - money back or a fix; 5.6% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 67/100 (grade B).
What do people complain about most with PatientFi?
The most common problems are charged fees or interest you didn't expect (44), incorrect information on your report (38), attempts to collect debt not owed (24).
Is PatientFi legit?
PatientFi is a real company with a public complaint record: consumers have complained about it 240 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is PatientFi legit? for the signals, red flags and how to protect yourself.
Are complaints about PatientFi going up or down?
Up. There were 143 complaints in the last 12 months against 51 in the 12 before (+180%). See every month.
How do I file a complaint against PatientFi?
Complain to PatientFi in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most PatientFi complaints come from?
Most come from California (51), Texas (27), Florida (21). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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