Crypto platform · complaint record
Paxful complaints
Filed under Paxful Holdings, Inc.
Consumers have filed 53 complaints about Paxful since 2021, none in the last 12 months (-100% on the year before). It answered 66% on time and closed 15% with relief for the customer. The most common problem is fraud or scam.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 53
- Last 12 months
- 0
- Answered on time
- 66%
- Closed with relief
- 15%
- Last 30 days
- 0
- Rank
- -
Since May 2021
-100% vs the year before
Industry: 96.9%
Typical crypto platform: 14%
Newest: Oct 28, 2025
Paxful complaints by month
The busiest month was March 2022 (3 complaints). Complaints in the last 12 months are down 100% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Paxful answered all time
- Closed with monetary relief713.2%
- Closed with non-monetary relief11.9%
- Closed with explanation4584.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Paxful complaints are about
Top Paxful problems
Where Paxful complaints come from
Most complaints: California (8), Florida (3), Maryland (3), Idaho (2), New York (2).
Paxful compared with other crypto exchanges & apps
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Winklevoss ExchangeCrypto | 54 | 416 | C |
| 2 | KrakenCrypto | 30 | 311 | F |
| 3 | Foris DAXCrypto | 33 | 235 | F |
| 4 | BAM Management USCrypto | 2 | 69 | F |
| 5 | Blockchain.comCrypto | 33 | 66 | F |
| 6 | Okx IncCrypto | 55 | 40 | C |
| 7 | EToro USACrypto | 12 | 27 | F |
| 8 | PaxfulCrypto | - | 0 | - |
Compare side by side: Paxful vs Winklevoss Exchange · Paxful vs Kraken · Paxful vs Foris DAX · Paxful vs BAM Management US
What people say about Paxful
All experiencesNo experiences with Paxful yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Paxful complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 28, 2025 | Crypto | Wrong amount charged or received | Explained |
| Oct 7, 2025 | Bank accounts | Managing an accountProblem accessing account | Money back |
| Oct 2, 2025 | Crypto | Money was not available when promised | Fixed |
| Sep 22, 2025 | Crypto | Money was not available when promised | Explained |
| Aug 20, 2025 | Crypto | Confusing or missing disclosures | Explained |
| Aug 18, 2025 | Crypto | Other service problem | Money back |
| Jun 13, 2025 | Crypto | Fraud or scam | Explained |
| Jun 4, 2025 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Money back |
| May 9, 2025 | Crypto | Fraud or scam | Explained |
| Mar 31, 2025 | Debt relief & credit repair | Didn't provide services promised | Explained |
| Feb 28, 2025 | Crypto | Fraud or scam | Explained |
| Feb 11, 2025 | Crypto | Other transaction problem | Money back |
Questions about Paxful
How many complaints does Paxful have?
Paxful has 53 complaints on record since May 2021, including 0 in the last 12 months and 0 in the last 30 days.
Does Paxful respond to complaints?
Yes. Paxful answered 66% of its complaints on time (within 15 days) and closed 15% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Paxful?
The most common problems are fraud or scam (27), money was not available when promised (10), other transaction problem (5).
Is Paxful legit?
Paxful is a real company with a public complaint record: consumers have complained about it 53 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Paxful legit? for the signals, red flags and how to protect yourself.
Are complaints about Paxful going up or down?
Down. There were 0 complaints in the last 12 months against 15 in the 12 before (-100%). See every month.
How do I file a complaint against Paxful?
Complain to Paxful in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Paxful complaints come from?
Most come from California (8), Florida (3), Maryland (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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