Complaint log
Perpay complaint log
The newest complaints about Perpay, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| May 10, 2025 | Money transfers & apps | Money was not available when promised | Explained |
| Apr 25, 2025 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Apr 17, 2025 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Apr 16, 2025 | Credit cards | Closing your accountCan't close your account | Explained |
| Apr 6, 2025 | Credit cards | Fees or interestProblem with fees | Explained |
| Apr 3, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Mar 28, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Mar 18, 2025 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Mar 17, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Mar 9, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Mar 5, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Mar 3, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Feb 28, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Feb 25, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Feb 25, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 22, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Feb 12, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Feb 3, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 2, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Feb 2, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jan 30, 2025 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
| Jan 24, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Dec 22, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Dec 20, 2024 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Dec 17, 2024 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Dec 5, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Nov 21, 2024 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | Explained |
| Nov 8, 2024 | Money transfers & apps | Fraud or scam | Explained |
| Nov 6, 2024 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 22, 2024 | Debt collection | False statements or representationAttempted to collect wrong amount | Fixed |
| Oct 15, 2024 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 11, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 6, 2024 | Payday & personal loans | Problem with additional add-on products or services | Explained |
| Oct 4, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 7, 2024 | Payday & personal loans | Getting the loan | Explained |
| Aug 30, 2024 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 23, 2024 | Payday & personal loans | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 22, 2024 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 15, 2024 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Jul 3, 2024 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| May 23, 2024 | Credit reporting | Problem with a company's investigation into an existing issueDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| May 7, 2024 | Prepaid & gift cards | Unexpected or other fees | Money back |
| Apr 24, 2024 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Apr 24, 2024 | Credit cards | Getting a credit cardDelay in processing application | Explained |
| Apr 23, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Money back |
| Mar 26, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Mar 20, 2024 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Fixed |
| Mar 7, 2024 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Mar 5, 2024 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Feb 29, 2024 | Credit cards | Trouble using your cardCan't use card to make purchases | Money back |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works