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Complaint log

Perpay complaint log

The newest complaints about Perpay, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 11, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursNCExplainedYes
Nov 6, 2025Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Nov 5, 2025Credit reportingImproper use of your reportReporting company used your report improperlyNCExplainedYes
Oct 22, 2025Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes
Oct 14, 2025Credit reportingIncorrect information on your reportInformation belongs to someone elseTXExplainedYes
Oct 10, 2025Credit reportingImproper use of your reportReporting company used your report improperlyNVExplainedYes
Oct 10, 2025Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardCTExplainedYes
Oct 7, 2025Credit cardsTrouble using your cardAccount sold or transferred to another companySDExplainedYes
Oct 6, 2025Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Oct 3, 2025Credit cardsIncorrect information on your reportInformation belongs to someone elseNYExplainedYes
Oct 2, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedNCExplainedYes
Oct 1, 2025Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes
Oct 1, 2025Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes
Sep 30, 2025Credit reportingIncorrect information on your reportAccount status incorrectALExplainedYes
Sep 24, 2025Credit reportingIncorrect information on your reportAccount information incorrectRIExplainedYes
Sep 23, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursNCExplainedYes
Sep 10, 2025Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes
Sep 10, 2025Credit reportingIncorrect information on your reportAccount status incorrectMDExplainedYes
Sep 9, 2025Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementGAExplainedYes
Sep 8, 2025Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Sep 1, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedGAExplainedYes
Aug 26, 2025Debt collectionAttempts to collect debt not owedDebt was result of identity theftTXExplainedYes
Aug 25, 2025Credit reportingIncorrect information on your reportAccount status incorrectOHExplainedYes
Aug 21, 2025Credit cardsOther features, terms, or problemsProblem with customer serviceMNExplainedYes
Aug 19, 2025Debt collectionFalse statements or representationAttempted to collect wrong amountALExplainedYes
Aug 16, 2025Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferVAExplainedYes
Aug 15, 2025Credit reportingIncorrect information on your reportAccount status incorrectMSExplainedYes
Aug 14, 2025Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysTXExplainedYes
Aug 6, 2025Credit reportingImproper use of your reportReporting company used your report improperlyGAExplainedYes
Aug 4, 2025Credit reportingIncorrect information on your reportAccount information incorrectTNExplainedYes
Jul 23, 2025Payday & personal loansProblem with additional add-on products or servicesTNExplainedYes
Jul 23, 2025Credit reportingProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneTNExplainedYes
Jul 17, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedTXExplainedYes
Jul 11, 2025Credit cardsClosing your accountCan't close your accountCAExplainedYes
Jul 11, 2025Credit cardsTrouble using your cardCan't use card to make purchasesNCExplainedYes
Jul 9, 2025Credit reportingImproper use of your reportReporting company used your report improperlyGAExplainedYes
Jul 8, 2025Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementMDExplainedYes
Jul 5, 2025Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementFLExplainedYes
Jul 5, 2025Bank accountsOpening an accountDidn't receive terms that were advertisedVAExplainedYes
Jul 1, 2025Debt collectionWritten notification about debtDidn't receive notice of right to disputeFLExplainedYes
Jun 30, 2025Credit reportingIncorrect information on your reportInformation belongs to someone elseNYExplainedYes
Jun 19, 2025Credit reportingIncorrect information on your reportAccount status incorrectPAExplainedYes
Jun 16, 2025Credit reportingIncorrect information on your reportOld information reappears or never goes awayILExplainedYes
Jun 11, 2025Credit reportingImproper use of your reportReporting company used your report improperlyNVExplainedYes
Jun 5, 2025Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardFLExplainedYes
Jun 3, 2025Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNJExplainedYes
Jun 2, 2025Credit reportingIncorrect information on your reportAccount status incorrectALExplainedYes
May 29, 2025Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeTNExplainedYes
May 19, 2025Payday & personal loansProblem with additional add-on products or servicesINExplainedYes
May 13, 2025Credit cardsIncorrect information on your reportAccount information incorrectMIExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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