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Complaint log

Prodigy Finance Servicing complaint log

The newest complaints about Prodigy Finance Servicing, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 21, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAIn progressYes
Aug 14, 2026Student loansDealing with your lender or servicerProblem with customer serviceILExplainedYes
Aug 4, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledTXExplainedYes
Jul 1, 2026Student loansProblem with a company's investigation into an existing problemInvestigation took more than 30 daysTXMoney backYes
Jun 25, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsFLMoney backYes
Jun 25, 2026Student loansIncorrect information on your reportAccount information incorrectFLExplainedYes
Jan 28, 2026Credit reportingIncorrect information on your reportAccount information incorrectILExplainedYes
Jan 20, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledTXMoney backYes
Jan 18, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledWIExplainedYes
Jul 30, 2025Student loansDealing with your lender or servicerProblem with customer serviceMAMoney backYes
Jul 17, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanMAExplainedYes
Nov 6, 2024Student loansDealing with your lender or servicerReceived bad information about your loanGAFixedYes
Apr 5, 2024Student loansDealing with your lender or servicerTrouble with how payments are being handledVAExplainedYes
Apr 3, 2024Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanMNExplainedYes
Oct 24, 2023Student loansStruggling to repay your loanCan't get other flexible options for repaying your loan-FixedYes
Dec 31, 2022Credit reportingProblem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your reportPAFixedYes
Oct 26, 2022Credit reportingIncorrect information on your reportAccount information incorrectVAFixedYes
Jul 14, 2022Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizePAExplainedYes
Sep 1, 2021Student loansGetting a loanConfusing or misleading advertisingGAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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