Loan servicer · complaint record
Prodigy Finance Servicing complaints
Filed under Prodigy Finance Servicing, LLC
Consumers have filed 19 complaints about Prodigy Finance Servicing since 2021, 9 of them in the last 12 months. It answered 100% on time and closed 38% with relief for the customer. The most common problem is dealing with your lender or servicer. It is the 24th most complained-about of 47 student loan servicers this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 19
- Last 12 months
- 9
- Answered on time
- 100%
- Closed with relief
- 38%
- Last 30 days
- 1
- Rank
- #24 of 47
Since September 2021
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Oct 21, 2026
Most complained-about student loan servicers
Prodigy Finance Servicing complaints by month
The busiest month was January 2026 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Prodigy Finance Servicing answered all time
- Closed with monetary relief421.1%
- Closed with non-monetary relief421.1%
- Closed with explanation1052.6%
- In progress15.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Prodigy Finance Servicing complaints are about
Top Prodigy Finance Servicing problems
Inside "Dealing with your lender or servicer"
- Trouble with how payments are being handled 4
- Received bad information about your loan 2
- Problem with customer service 2
- Need information about your loan balance or loan terms 1
Where Prodigy Finance Servicing complaints come from
Most complaints: Texas (3), Georgia (3), Florida (2), Illinois (2), Pennsylvania (2).
Prodigy Finance Servicing compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Prodigy Finance ServicingStudent loans | - | 9 | - |
Compare side by side: Prodigy Finance Servicing vs Earnest · Prodigy Finance Servicing vs College Ave Student Loan Servicing · Prodigy Finance Servicing vs Meritize Financial · Prodigy Finance Servicing vs LendKey Technologies
What people say about Prodigy Finance Servicing
All experiencesNo experiences with Prodigy Finance Servicing yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Prodigy Finance Servicing complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 21, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Aug 14, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Aug 4, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jul 1, 2026 | Student loans | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Money back |
| Jun 25, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Money back |
| Jun 25, 2026 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| Jan 28, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jan 20, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Money back |
| Jan 18, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jul 30, 2025 | Student loans | Dealing with your lender or servicerProblem with customer service | Money back |
| Jul 17, 2025 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Nov 6, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Fixed |
Questions about Prodigy Finance Servicing
How many complaints does Prodigy Finance Servicing have?
Prodigy Finance Servicing has 19 complaints on record since September 2021, including 9 in the last 12 months and 1 in the last 30 days. That makes it number 1,516 of every company by complaints this year.
Does Prodigy Finance Servicing respond to complaints?
Yes. Prodigy Finance Servicing answered 100% of its complaints on time (within 15 days) and closed 38% with relief - money back or a fix; 37.5% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Prodigy Finance Servicing?
The most common problems are dealing with your lender or servicer (9), incorrect information on your report (3), problem with a company's investigation into an existing problem (1).
Is Prodigy Finance Servicing legit?
Prodigy Finance Servicing is a real company with a public complaint record: consumers have complained about it 19 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Prodigy Finance Servicing legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Prodigy Finance Servicing?
Complain to Prodigy Finance Servicing in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Prodigy Finance Servicing complaints come from?
Most come from Texas (3), Georgia (3), Florida (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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