Mortgage company · complaint record
PulteGroup complaints
Filed under PulteGroup, Inc.
Consumers have filed 179 complaints about PulteGroup since 2012, 19 of them in the last 12 months (+27% on the year before). It answered 100% on time and closed 5% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 179
- Last 12 months
- 19
- Answered on time
- 100%
- Closed with relief
- 5%
- Last 30 days
- 0
- Rank
- #90 of 595
Since April 2012
+27% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 28, 2026
Most complained-about mortgage lenders & servicers
PulteGroup complaints by month
The busiest month was July 2014 (3 complaints). Complaints in the last 12 months are up 27% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How PulteGroup answered all time
- Closed with monetary relief42.2%
- Closed with explanation17396.6%
- Closed21.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What PulteGroup complaints are about
Top PulteGroup problems
Inside "Closing on a mortgage"
- Delays with the closing process 9
- Closing disclosure or other related disclosures 9
- Changes in loan terms during or after closing 7
- Trying to communicate with the company to fix an issue with the loan closing 5
- Fees or costs after closing 2
Where PulteGroup complaints come from
Most complaints: Texas (38), Florida (35), North Carolina (13), California (13), Arizona (10).
PulteGroup compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | PulteGroupMortgages | - | 19 | - |
Compare side by side: PulteGroup vs Midwest Loan Services · PulteGroup vs Truhome Solutions · PulteGroup vs NEXA Mortgage · PulteGroup vs Hilltop
What people say about PulteGroup
All experiencesNo experiences with PulteGroup yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest PulteGroup complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 28, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Aug 26, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Jul 29, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Money back |
| Jul 16, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Jul 13, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Jun 29, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Jun 18, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| May 31, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 20, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| May 11, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Apr 30, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Apr 29, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
Questions about PulteGroup
How many complaints does PulteGroup have?
PulteGroup has 179 complaints on record since April 2012, including 19 in the last 12 months and 0 in the last 30 days. That makes it number 1,102 of every company by complaints this year.
Does PulteGroup respond to complaints?
Yes. PulteGroup answered 100% of its complaints on time (within 15 days) and closed 5% with relief - money back or a fix; 5.3% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with PulteGroup?
The most common problems are closing on a mortgage (54), applying for a mortgage or refinancing an existing mortgage (50), trouble during payment process (9).
Is PulteGroup legit?
PulteGroup is a real company with a public complaint record: consumers have complained about it 179 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is PulteGroup legit? for the signals, red flags and how to protect yourself.
Are complaints about PulteGroup going up or down?
Up. There were 19 complaints in the last 12 months against 15 in the 12 before (+27%). See every month.
How do I file a complaint against PulteGroup?
Complain to PulteGroup in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most PulteGroup complaints come from?
Most come from Texas (38), Florida (35), North Carolina (13). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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