Auto loans & leases
Santander Consumer USA auto loans & leases complaints
Consumers have filed 6,713 complaints about Santander Consumer USA's auto loans & leases. See the whole Santander Consumer USA record.
Santander Consumer USA against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | Santander Consumer USA | 0 | - | - |
Latest Santander Consumer USA auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 30, 2022 | Auto loans & leases | Getting a loan or leaseHigh-pressure sales tactics | No timely reply |
| Sep 18, 2022 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Sep 18, 2022 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 17, 2022 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Sep 16, 2022 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Sep 15, 2022 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Sep 14, 2022 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Fixed |
| Sep 13, 2022 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Sep 13, 2022 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Sep 13, 2022 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Sep 11, 2022 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 11, 2022 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Sep 11, 2022 | Auto loans & leases | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 10, 2022 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 8, 2022 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 6, 2022 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 6, 2022 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 6, 2022 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 6, 2022 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Sep 5, 2022 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 5, 2022 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 5, 2022 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Sep 4, 2022 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Sep 3, 2022 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Sep 2, 2022 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 2, 2022 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 2, 2022 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Sep 2, 2022 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Fixed |
| Sep 2, 2022 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 2, 2022 | Auto loans & leases | Incorrect information on your reportInformation is missing that should be on the report | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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