Auto loans & leases
Santander Consumer USA auto loans & leases complaints
Consumers have filed 6,713 complaints about Santander Consumer USA's auto loans & leases. See the whole Santander Consumer USA record.
Santander Consumer USA against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | Santander Consumer USA | 0 | - | - |
Latest Santander Consumer USA auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 1, 2022 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 1, 2022 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Sep 1, 2022 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 31, 2022 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Aug 31, 2022 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Aug 29, 2022 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Aug 29, 2022 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Aug 29, 2022 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Aug 29, 2022 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Aug 28, 2022 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Aug 27, 2022 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Aug 27, 2022 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 27, 2022 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Aug 27, 2022 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Aug 26, 2022 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Aug 25, 2022 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Aug 25, 2022 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Aug 25, 2022 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 25, 2022 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Aug 24, 2022 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Explained |
| Aug 24, 2022 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Aug 23, 2022 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Aug 23, 2022 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 23, 2022 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 23, 2022 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Aug 23, 2022 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Aug 23, 2022 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Money back |
| Aug 22, 2022 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 21, 2022 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Aug 20, 2022 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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