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Complaint log

Securus J complaint log

The newest complaints about Securus J, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jun 10, 2016Money transfers & appsOther service issuesMNClosedYes
Jun 10, 2016Prepaid & gift cardsFeesVAClosedYes
Jun 10, 2016Money transfers & appsOther service issuesILClosedYes
Jun 10, 2016Bank accountsMaking/receiving payments, sending moneyMIClosedYes
Jun 10, 2016Bank accountsMaking/receiving payments, sending moneyFLClosedYes
Jun 10, 2016Prepaid & gift cardsFeesNJClosedYes
Jun 10, 2016Prepaid & gift cardsFeesILClosedYes
Jun 10, 2016Other financial servicesLost or stolen money orderNCClosedYes
Jun 10, 2016Other financial servicesExcessive feesNCClosedYes
Jun 10, 2016Money transfers & appsOther service issuesVAExplainedYes
Jun 10, 2016Money transfers & appsOther service issuesILClosedYes
Jun 10, 2016Other financial servicesExcessive feesPAClosedYes
Jun 10, 2016Other financial servicesCustomer service/Customer relationsNCClosedYes
Jun 10, 2016Bank accountsAccount opening, closing, or managementVAClosedYes
Jun 10, 2016Prepaid & gift cardsManaging, opening, or closing accountPAClosedYes
Jun 10, 2016Prepaid & gift cardsFeesVAClosedYes
Jun 10, 2016Bank accountsMaking/receiving payments, sending moneyVAClosedYes
Jun 10, 2016Other financial servicesUnexpected/Other feesNJClosedYes
Jun 10, 2016Prepaid & gift cardsFeesAZClosedYes
Jun 10, 2016Money transfers & appsOther transaction issuesILClosedYes
Jun 10, 2016Bank accountsDeposits and withdrawalsPAClosedYes
Jun 10, 2016Other financial servicesExcessive feesPAClosedYes
Jun 10, 2016Bank accountsMaking/receiving payments, sending moneyMIClosedYes
Jun 10, 2016Other financial servicesExcessive feesVAExplainedYes
Jun 10, 2016Bank accountsMaking/receiving payments, sending moneyNJClosedYes
Jun 10, 2016Prepaid & gift cardsFeesMIExplainedYes
Jun 10, 2016Bank accountsDeposits and withdrawalsOHClosedYes
Jun 10, 2016Money transfers & appsMoney was not available when promisedMIExplainedYes
Jun 10, 2016Money transfers & appsOther service issuesAZClosedYes
Jun 10, 2016Prepaid & gift cardsFeesILClosedYes
Feb 22, 2016Prepaid & gift cardsFraud or scamNCExplainedYes
Feb 12, 2016Money transfers & appsOther service issuesCOExplainedYes
Apr 20, 2015Bank accountsMaking/receiving payments, sending moneyCAExplainedYes
Nov 30, 2014Money transfers & appsFraud or scamFLExplainedYes
Sep 29, 2013Money transfers & appsOther service issuesAKMoney backYes
May 14, 2013Money transfers & appsOther transaction issuesILExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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