Complaint log

Securus J complaint log

The newest complaints about Securus J, as they are published, with the company's answer. Open any one for the full record and to discuss it.

Received	About	Issue	State	Answer	On time
Jul 31, 2019	Money transfers & apps	Managing, opening, or closing your mobile wallet account	VA	Explained	Yes
Jun 12, 2019	Money transfers & apps	Managing, opening, or closing your mobile wallet account	VA	Fixed	Yes
Jun 4, 2019	Crypto	Fraud or scam	OH	Fixed	Yes
May 19, 2019	Money transfers & apps	Other transaction problem	NE	Money back	Yes
Jan 22, 2019	Money transfers & apps	Fraud or scam	IA	Explained	Yes
Dec 18, 2018	Money transfers & apps	Other service problem	-	Fixed	Yes
Aug 9, 2018	Bank accounts	Managing an accountDeposits and withdrawals	NY	Explained	Yes
Feb 20, 2018	Money transfers & apps	Problem adding money	TX	Explained	Yes
Sep 29, 2017	Bank accounts	Managing an accountProblem using a debit or ATM card	AZ	Explained	Yes
Sep 16, 2017	Money transfers & apps	Other service problem	GA	Fixed	Yes
May 7, 2017	Money transfers & apps	Fraud or scam	PA	Explained	Yes
Jan 4, 2017	Prepaid & gift cards	Fees	LA	Explained	Yes
Jun 13, 2016	Other financial services	Lost or stolen money order	PA	Closed	Yes
Jun 13, 2016	Bank accounts	Making/receiving payments, sending money	MI	Closed	Yes
Jun 13, 2016	Bank accounts	Deposits and withdrawals	PA	Closed	Yes
Jun 13, 2016	Bank accounts	Making/receiving payments, sending money	TN	Closed	Yes
Jun 10, 2016	Prepaid & gift cards	Fees	TX	Closed	Yes
Jun 10, 2016	Money transfers & apps	Other service issues	PA	Closed	Yes
Jun 10, 2016	Other financial services	Excessive fees	PA	Closed	Yes
Jun 10, 2016	Other financial services	Customer service/Customer relations	NC	Closed	Yes
Jun 10, 2016	Bank accounts	Deposits and withdrawals	NC	Closed	Yes
Jun 10, 2016	Prepaid & gift cards	Fees	KS	Closed	Yes
Jun 10, 2016	Other financial services	Unexpected/Other fees	CA	Closed	Yes
Jun 10, 2016	Money transfers & apps	Other transaction issues	NJ	Closed	Yes
Jun 10, 2016	Bank accounts	Making/receiving payments, sending money	GA	Closed	Yes
Jun 10, 2016	Prepaid & gift cards	Fees	PA	Closed	Yes
Jun 10, 2016	Other financial services	Excessive fees	PA	Closed	Yes
Jun 10, 2016	Bank accounts	Account opening, closing, or management	VA	Closed	Yes
Jun 10, 2016	Other financial services	Excessive fees	GA	Closed	Yes
Jun 10, 2016	Prepaid & gift cards	Adding money	LA	Closed	Yes
Jun 10, 2016	Bank accounts	Making/receiving payments, sending money	FL	Closed	Yes
Jun 10, 2016	Bank accounts	Making/receiving payments, sending money	IN	Closed	Yes
Jun 10, 2016	Bank accounts	Account opening, closing, or management	ID	Closed	Yes
Jun 10, 2016	Prepaid & gift cards	Fees	FL	Explained	Yes
Jun 10, 2016	Bank accounts	Making/receiving payments, sending money	PA	Closed	Yes
Jun 10, 2016	Prepaid & gift cards	Adding money	OK	Closed	Yes
Jun 10, 2016	Money transfers & apps	Other service issues	IL	Closed	Yes
Jun 10, 2016	Bank accounts	Making/receiving payments, sending money	VA	Closed	Yes
Jun 10, 2016	Other financial services	Unexpected/Other fees	VA	Closed	Yes
Jun 10, 2016	Prepaid & gift cards	Fees	PA	Closed	Yes
Jun 10, 2016	Other financial services	Customer service/Customer relations	GA	Closed	Yes
Jun 10, 2016	Other financial services	Unexpected/Other fees	NC	Closed	Yes
Jun 10, 2016	Other financial services	Unexpected/Other fees	PA	Explained	Yes
Jun 10, 2016	Money transfers & apps	Other service issues	PA	Closed	Yes
Jun 10, 2016	Bank accounts	Account opening, closing, or management	CA	Closed	Yes
Jun 10, 2016	Prepaid & gift cards	Fees	VA	Closed	Yes
Jun 10, 2016	Money transfers & apps	Other service issues	NJ	Closed	Yes
Jun 10, 2016	Bank accounts	Deposits and withdrawals	FL	Closed	Yes
Jun 10, 2016	Bank accounts	Making/receiving payments, sending money	MI	Closed	Yes
Jun 10, 2016	Money transfers & apps	Other service issues	PA	Closed	Yes

Complaint records are public consumer complaints filed with U.S. regulators, checked 2 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works