Mortgage company · complaint record
South River Mortgage complaints
Filed under South River Mortgage, LLC
Consumers have filed 30 complaints about South River Mortgage since 2021, 6 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 30
- Last 12 months
- 6
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #175 of 595
Since February 2021
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Aug 27, 2026
Most complained-about mortgage lenders & servicers
South River Mortgage complaints by month
The busiest month was August 2025 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How South River Mortgage answered all time
- Closed with explanation30100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What South River Mortgage complaints are about
Top South River Mortgage problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Confusing or misleading advertising or marketing 4
- Loan estimate or other related disclosures 3
- Trying to communicate with the company to fix an issue with the application process 2
- Fees or costs during the application process 1
- Negative impact of inaccurate appraisal 1
- Delays in the application process 1
Where South River Mortgage complaints come from
Most complaints: Texas (4), Georgia (3), Arizona (3), California (3), Florida (3).
South River Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | South River MortgageMortgages | - | 6 | - |
Compare side by side: South River Mortgage vs Midwest Loan Services · South River Mortgage vs Truhome Solutions · South River Mortgage vs NEXA Mortgage · South River Mortgage vs Hilltop
What people say about South River Mortgage
All experiencesNo experiences with South River Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest South River Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 27, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Aug 18, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Aug 14, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Explained |
| Jun 26, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| May 26, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Dec 22, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Nov 15, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Sep 23, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Sep 7, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Aug 25, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Aug 18, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Aug 6, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
Questions about South River Mortgage
How many complaints does South River Mortgage have?
South River Mortgage has 30 complaints on record since February 2021, including 6 in the last 12 months and 0 in the last 30 days. That makes it number 1,757 of every company by complaints this year.
Does South River Mortgage respond to complaints?
Yes. South River Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with South River Mortgage?
The most common problems are applying for a mortgage or refinancing an existing mortgage (19), closing on a mortgage (6), trouble during payment process (2).
Is South River Mortgage legit?
South River Mortgage is a real company with a public complaint record: consumers have complained about it 30 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is South River Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against South River Mortgage?
Complain to South River Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most South River Mortgage complaints come from?
Most come from Texas (4), Georgia (3), Arizona (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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