Student loans
Student Loan Direct student loans complaints
Consumers have filed 17 complaints about Student Loan Direct's student loans, 2 in the last 12 months. Student Loan Direct answered 0% on time and closed - with relief. See the whole Student Loan Direct record.
Student Loan Direct against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Student Loan Direct | 2 | 0% | - |
Latest Student Loan Direct student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 30, 2026 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | No timely reply |
| Aug 14, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | No timely reply |
| Oct 2, 2024 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | No timely reply |
| Jul 27, 2023 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | No timely reply |
| Mar 11, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Dec 9, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Dec 6, 2019 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| Oct 29, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 22, 2019 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| May 10, 2019 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Mar 27, 2019 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Nov 1, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Sep 18, 2018 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Sep 6, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 10, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jun 22, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jun 19, 2018 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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