Debt collector · complaint record
Sun Loan complaints
Filed under SUN LOAN COMPANY INC.
Consumers have filed 760 complaints about Sun Loan since 2014, 244 of them in the last 12 months (+100% on the year before). It answered 99.6% on time and closed 21% with relief for the customer - about the same as a typical debt collector. The most common problem is incorrect information on your report.
Average response record. How it works
- Complaints on record
- 760
- Last 12 months
- 244
- Answered on time
- 99.6%
- Closed with relief
- 21%
- Last 30 days
- 4
- Rank
- #118 of 1,963
Since January 2014
+100% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Nov 1, 2026
Most complained-about debt collectors
Sun Loan complaints by month
The busiest month was April 2026 (28 complaints). Complaints in the last 12 months are up 100% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Sun Loan answered last 12 months
- Closed with non-monetary relief5221.3%
- Closed with explanation19278.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time43/4599.6% on time
- Relief for customers18/4021.3% closed with relief
- Complaint trend0/15+100% vs last year
What Sun Loan complaints are about
Top Sun Loan problems last 12 months
Inside "Incorrect information on your report"
- Information belongs to someone else 62
- Account information incorrect 59
- Account status incorrect 42
- Old information reappears or never goes away 15
- Public record information inaccurate 4
- Personal information incorrect 3
Where Sun Loan complaints come from
Most complaints: Texas (387), Illinois (84), Missouri (76), Oklahoma (44), Alabama (39).
Sun Loan compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | RfnaDebt collection | 57 | 264 | C |
| 2 | Southwest Recovery ServicesDebt collection | 9 | 255 | F |
| 3 | CCM FinanceDebt collection | 0 | 250 | F |
| 4 | AloricaDebt collection | 53 | 250 | C |
| 5 | Sun LoanDebt collection | 61 | 244 | C |
| 6 | Reliant Capital SolutionsDebt collection | 50 | 241 | C |
| 7 | Sentry Recovery and CollectionsDebt collection | 15 | 228 | F |
| 8 | First Federal Credit ControlDebt collection | 45 | 226 | D |
Compare side by side: Sun Loan vs Rfna · Sun Loan vs Southwest Recovery Services · Sun Loan vs CCM Finance · Sun Loan vs Alorica
What people say about Sun Loan
All experiencesNo experiences with Sun Loan yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Sun Loan complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 1, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Fixed |
| Oct 31, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 30, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 20, 2026 | Payday & personal loans | Problem when making payments | Explained |
| Oct 7, 2026 | Payday & personal loans | Incorrect information on your reportAccount status incorrect | Fixed |
| Oct 6, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Fixed |
| Oct 6, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Fixed |
| Sep 29, 2026 | Payday & personal loans | Struggling to pay your loan | Explained |
| Sep 29, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 28, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Sep 24, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 23, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Fixed |
Questions about Sun Loan
How many complaints does Sun Loan have?
Sun Loan has 760 complaints on record since January 2014, including 244 in the last 12 months and 4 in the last 30 days. That makes it number 297 of every company by complaints this year.
Does Sun Loan respond to complaints?
Yes. Sun Loan answered 99.6% of its complaints on time (within 15 days) and closed 21% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 61/100 (grade C).
What do people complain about most with Sun Loan?
The most common problems are incorrect information on your report (185), took or threatened to take negative or legal action (74), attempts to collect debt not owed (72).
Is Sun Loan legit?
Sun Loan is a real company with a public complaint record: consumers have complained about it 760 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Sun Loan legit? for the signals, red flags and how to protect yourself.
Are complaints about Sun Loan going up or down?
Up. There were 244 complaints in the last 12 months against 122 in the 12 before (+100%). See every month.
How do I file a complaint against Sun Loan?
Complain to Sun Loan in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Sun Loan complaints come from?
Most come from Texas (387), Illinois (84), Missouri (76). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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