Auto loans & leases
Synchrony auto loans & leases complaints
Consumers have filed 207 complaints about Synchrony's auto loans & leases, 26 in the last 12 months. Synchrony answered 92.3% on time and closed 9% with relief. See the whole Synchrony record.
Synchrony against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | Synchrony | 26 | 92.3% | 9% |
Latest Synchrony auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 12, 2025 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Jul 17, 2025 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jun 27, 2025 | Auto loans & leases | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Jun 15, 2025 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Jun 13, 2025 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jun 12, 2025 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Jun 4, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| May 30, 2025 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Apr 21, 2025 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Mar 24, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 23, 2025 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Fixed |
| Mar 7, 2025 | Auto loans & leases | Improper use of your reportCredit inquiries on your report that you don't recognize | Fixed |
| Oct 30, 2024 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Jun 21, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jun 14, 2024 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jun 3, 2024 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| May 31, 2024 | Auto loans & leases | Getting a loan or leaseProblem with additional add-on products or services purchased with the loan | Explained |
| May 27, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| May 5, 2024 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Fixed |
| Apr 8, 2024 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Mar 30, 2024 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Money back |
| Mar 2, 2024 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Jan 15, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 13, 2023 | Auto loans & leases | Improper use of your reportCredit inquiries on your report that you don't recognize | Fixed |
| Oct 2, 2023 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Fixed |
| Sep 28, 2023 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 12, 2023 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 7, 2023 | Auto loans & leases | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 9, 2023 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Jun 27, 2023 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Fixed |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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