Auto loans & leases
Synchrony auto loans & leases complaints
Consumers have filed 207 complaints about Synchrony's auto loans & leases, 26 in the last 12 months. Synchrony answered 92.3% on time and closed 9% with relief. See the whole Synchrony record.
Synchrony against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | Synchrony | 26 | 92.3% | 9% |
Latest Synchrony auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 5, 2023 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| May 31, 2023 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| May 1, 2023 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 26, 2023 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Apr 25, 2023 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Mar 29, 2023 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| Mar 11, 2023 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Feb 27, 2023 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Feb 13, 2023 | Auto loans & leases | Getting a loan or leaseCredit denial | Fixed |
| Jan 17, 2023 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jan 17, 2023 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 12, 2023 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 7, 2023 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Jan 5, 2023 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jan 5, 2023 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Dec 28, 2022 | Auto loans & leases | Incorrect information on your reportPublic record information inaccurate | Fixed |
| Oct 27, 2022 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Fixed |
| Oct 13, 2022 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Fixed |
| Sep 28, 2022 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Sep 6, 2022 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Aug 26, 2022 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Aug 5, 2022 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Jul 29, 2022 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Fixed |
| May 31, 2022 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| May 16, 2022 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| May 4, 2022 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Apr 9, 2022 | Auto loans & leases | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Apr 6, 2022 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Feb 28, 2022 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Feb 24, 2022 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Money back |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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