Auto loans & leases
Synchrony auto loans & leases complaints
Consumers have filed 207 complaints about Synchrony's auto loans & leases, 26 in the last 12 months. Synchrony answered 92.3% on time and closed 9% with relief. See the whole Synchrony record.
Synchrony against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | Synchrony | 26 | 92.3% | 9% |
Latest Synchrony auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 16, 2022 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Feb 1, 2022 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 31, 2022 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Jan 27, 2022 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jan 19, 2022 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Dec 24, 2021 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Dec 16, 2021 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Dec 7, 2021 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| Oct 20, 2021 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| Oct 15, 2021 | Auto loans & leases | Managing the loan or leaseBilling problem | Fixed |
| Aug 23, 2021 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 7, 2021 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| May 7, 2021 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Apr 29, 2021 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Apr 13, 2021 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 5, 2021 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Mar 4, 2021 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Dec 1, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 19, 2020 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Fixed |
| Nov 15, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 13, 2020 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Nov 10, 2020 | Auto loans & leases | Getting a loan or leaseProblem with additional add-on products or services purchased with the loan | Explained |
| Nov 9, 2020 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Oct 27, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 19, 2020 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Money back |
| Oct 9, 2020 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 6, 2020 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Jun 3, 2020 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Money back |
| Apr 30, 2020 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Money back |
| Apr 2, 2020 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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