Auto loans & leases
Synchrony auto loans & leases complaints
Consumers have filed 207 complaints about Synchrony's auto loans & leases, 26 in the last 12 months. Synchrony answered 92.3% on time and closed 9% with relief. See the whole Synchrony record.
Synchrony against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | Synchrony | 26 | 92.3% | 9% |
Latest Synchrony auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 18, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 10, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 28, 2019 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Oct 17, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 25, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 5, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Jul 12, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jul 8, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 26, 2019 | Auto loans & leases | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Mar 25, 2019 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Money back |
| Mar 13, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 14, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 13, 2018 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Jun 6, 2018 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| May 8, 2018 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Apr 17, 2018 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Mar 13, 2018 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Money back |
| Nov 15, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Nov 5, 2017 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Money back |
| Aug 28, 2017 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Aug 18, 2017 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Money back |
| Jul 7, 2017 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Jun 20, 2017 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| May 30, 2017 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| May 8, 2017 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 13, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Feb 1, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Nov 23, 2016 | Auto loans & leases | Managing the loan or lease | Explained |
| Jul 26, 2016 | Auto loans & leases | Managing the loan or lease | Explained |
| May 11, 2016 | Auto loans & leases | Managing the loan or lease | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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