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Complaint log

TFS Financial complaint log

The newest complaints about TFS Financial, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Sep 6, 2025MortgagesIncorrect information on your reportAccount status incorrectVAExplainedYes
Aug 30, 2025Bank accountsManaging an accountProblem accessing accountOHExplainedYes
Aug 19, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMDExplainedYes
Jul 30, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsOHExplainedYes
Jun 17, 2025MortgagesTrouble during payment processPayment processKYExplainedYes
May 30, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceGAExplainedYes
May 28, 2025Bank accountsManaging an accountProblem with fees or penaltiesOHExplainedYes
May 26, 2025Credit reportingIncorrect information on your reportAccount status incorrectFLExplainedYes
May 13, 2025Credit reportingImproper use of your reportReporting company used your report improperlyFLExplainedYes
Apr 5, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processOHExplainedYes
Mar 26, 2025Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeCAExplainedYes
Mar 25, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceTNExplainedYes
Mar 7, 2025MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Jan 31, 2025MortgagesTrouble during payment processPayment processCAExplainedYes
Jan 5, 2025Bank accountsManaging an accountCashing a checkOHExplainedYes
Dec 6, 2024Bank accountsOpening an accountConfusing or missing disclosuresOHExplainedYes
Nov 4, 2024MortgagesTrouble during payment processEscrow, taxes, or insuranceFLExplainedYes
Oct 1, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processSCExplainedYes
Aug 30, 2024Bank accountsManaging an accountFunds not handled or disbursed as instructedNMExplainedYes
Aug 17, 2024Bank accountsClosing an accountFunds not received from closed accountOHExplainedYes
Aug 7, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingFLExplainedYes
Jul 23, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processVAExplainedYes
Jun 26, 2024Bank accountsManaging an accountFunds not handled or disbursed as instructedOHExplainedYes
Jun 8, 2024Bank accountsOpening an accountConfusing or missing disclosuresOHExplainedYes
May 16, 2024Bank accountsManaging an accountDeposits and withdrawalsNCExplainedYes
Apr 24, 2024MortgagesTrouble during payment processPayment processCAExplainedYes
Apr 18, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNYExplainedYes
Apr 12, 2024MortgagesTrouble during payment processPayment processCAExplainedYes
Apr 11, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsCAExplainedYes
Apr 8, 2024Credit reportingImproper use of your reportReporting company used your report improperlyFLExplainedYes
Mar 25, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMOExplainedYes
Mar 13, 2024MortgagesClosing on a mortgageFees or costs after closingNJExplainedYes
Mar 11, 2024Bank accountsManaging an accountDeposits and withdrawalsOHExplainedYes
Feb 6, 2024MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCOExplainedYes
Jan 26, 2024MortgagesIncorrect information on your reportAccount status incorrectOHExplainedYes
Jan 25, 2024MortgagesClosing on a mortgageFees or costs after closingFLExplainedYes
Jan 25, 2024MortgagesTrouble during payment processPayment processILExplainedYes
Jan 5, 2024Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportOHExplainedYes
Jan 4, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanOHExplainedYes
Jan 4, 2024Bank accountsClosing an accountFees charged for closing accountOHExplainedYes
Jan 2, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsOHExplainedYes
Dec 21, 2023MortgagesTrouble during payment processPayment processFLExplainedYes
Dec 21, 2023Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeOHExplainedYes
Nov 30, 2023MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureOHExplainedYes
Sep 29, 2023MortgagesClosing on a mortgageDelays with the closing processFLExplainedYes
Sep 19, 2023MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCAExplainedYes
Sep 6, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processFLExplainedYes
Jul 29, 2023MortgagesStruggling to pay mortgageOHExplainedYes
Jul 28, 2023MortgagesClosing on a mortgageCAExplainedYes
Jul 6, 2023Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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