Mortgages
TFS Financial mortgages complaints
Consumers have filed 308 complaints about TFS Financial's mortgages, 31 in the last 12 months. TFS Financial answered 100% on time and closed 0% with relief. See the whole TFS Financial record.
TFS Financial against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | TFS Financial | 31 | 100% | 0% |
Latest TFS Financial mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 28, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Oct 21, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Oct 20, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 19, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 28, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 22, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 2, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Aug 31, 2026 | Mortgages | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Aug 25, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 19, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 7, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Jul 3, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jun 30, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Jun 25, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 14, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| May 14, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 12, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| May 10, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| May 6, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| May 6, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Apr 20, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Apr 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Apr 3, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Mar 18, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Mar 5, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 13, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jan 29, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jan 22, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jan 11, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Dec 11, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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