Mortgage company · complaint record
Thrive Mortgage complaints
Filed under THRIVE MORTGAGE, LLC
Consumers have filed 23 complaints about Thrive Mortgage since 2020, none in the last 12 months. It answered 95.7% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 23
- Last 12 months
- 0
- Answered on time
- 95.7%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since March 2020
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 6, 2025
Thrive Mortgage complaints by month
The busiest month was August 2020 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Thrive Mortgage answered all time
- Closed with explanation23100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Thrive Mortgage complaints are about
Top Thrive Mortgage problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Trying to communicate with the company to fix an issue with the application process 2
- Confusing or misleading advertising or marketing 2
Where Thrive Mortgage complaints come from
Most complaints: Texas (11), North Carolina (2), Ohio (2), Georgia (2), Maryland (2).
Thrive Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Thrive MortgageMortgages | - | 0 | - |
Compare side by side: Thrive Mortgage vs Midwest Loan Services · Thrive Mortgage vs Truhome Solutions · Thrive Mortgage vs NEXA Mortgage · Thrive Mortgage vs Hilltop
What people say about Thrive Mortgage
All experiencesNo experiences with Thrive Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Thrive Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 6, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jul 9, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| May 9, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Apr 10, 2025 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Apr 23, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Feb 28, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Jan 25, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Nov 1, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 8, 2023 | Mortgages | Closing on a mortgage | Explained |
| Jan 27, 2023 | Mortgages | Closing on a mortgage | Explained |
| Jan 20, 2023 | Mortgages | Trouble during payment process | Explained |
| Aug 27, 2022 | Mortgages | Closing on a mortgage | Explained |
Questions about Thrive Mortgage
How many complaints does Thrive Mortgage have?
Thrive Mortgage has 23 complaints on record since March 2020, including 0 in the last 12 months and 0 in the last 30 days.
Does Thrive Mortgage respond to complaints?
Yes. Thrive Mortgage answered 95.7% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Thrive Mortgage?
The most common problems are applying for a mortgage or refinancing an existing mortgage (8), closing on a mortgage (8), trouble during payment process (4).
Is Thrive Mortgage legit?
Thrive Mortgage is a real company with a public complaint record: consumers have complained about it 23 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Thrive Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Thrive Mortgage?
Complain to Thrive Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Thrive Mortgage complaints come from?
Most come from Texas (11), North Carolina (2), Ohio (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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