Loan servicer · complaint record
TimeMark Solutions complaints
Filed under TimeMark Solutions, Inc
Consumers have filed 13 complaints about TimeMark Solutions since 2017, none in the last 12 months. It answered 100% on time and closed 46% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 13
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 46%
- Last 30 days
- 0
- Rank
- -
Since March 2017
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Aug 14, 2019
TimeMark Solutions complaints by month
The busiest month was July 2017 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How TimeMark Solutions answered all time
- Closed with monetary relief538.5%
- Closed with non-monetary relief17.7%
- Closed with explanation753.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What TimeMark Solutions complaints are about
Top TimeMark Solutions problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 4
- Problem with customer service 1
- Need information about your loan balance or loan terms 1
- Don't agree with the fees charged 1
Where TimeMark Solutions complaints come from
Most complaints: California (1), Colorado (1), Florida (1), Illinois (1), Louisiana (1).
TimeMark Solutions compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | TimeMark SolutionsStudent loans | - | 0 | - |
Compare side by side: TimeMark Solutions vs Earnest · TimeMark Solutions vs College Ave Student Loan Servicing · TimeMark Solutions vs Meritize Financial · TimeMark Solutions vs LendKey Technologies
What people say about TimeMark Solutions
All experiencesNo experiences with TimeMark Solutions yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest TimeMark Solutions complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 14, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 5, 2018 | Debt collection | False statements or representationImpersonated attorney, law enforcement, or government official | Money back |
| Oct 22, 2018 | Debt collection | False statements or representationAttempted to collect wrong amount | Money back |
| Sep 28, 2018 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Money back |
| Jan 24, 2018 | Debt relief & credit repair | Unexpected or other fees | Explained |
| Jan 18, 2018 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Money back |
| Dec 18, 2017 | Student loans | Dealing with your lender or servicerProblem with customer service | Fixed |
| Sep 25, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Aug 9, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 19, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 2, 2017 | Credit reporting | Identity theft protection or other monitoring servicesProblem canceling credit monitoring or identify theft protection service | Explained |
| May 22, 2017 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
Questions about TimeMark Solutions
How many complaints does TimeMark Solutions have?
TimeMark Solutions has 13 complaints on record since March 2017, including 0 in the last 12 months and 0 in the last 30 days.
Does TimeMark Solutions respond to complaints?
Yes. TimeMark Solutions answered 100% of its complaints on time (within 15 days) and closed 46% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with TimeMark Solutions?
The most common problems are dealing with your lender or servicer (7), false statements or representation (2), struggling to repay your loan (1).
Is TimeMark Solutions legit?
TimeMark Solutions is a real company with a public complaint record: consumers have complained about it 13 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is TimeMark Solutions legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against TimeMark Solutions?
Complain to TimeMark Solutions in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most TimeMark Solutions complaints come from?
Most come from California (1), Colorado (1), Florida (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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