Mortgages
Townebank mortgages complaints
Consumers have filed 15 complaints about Townebank's mortgages, 2 in the last 12 months. Townebank answered 100% on time and closed 0% with relief. See the whole Townebank record.
Townebank against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Townebank | 2 | 100% | 0% |
Latest Townebank mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 31, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Dec 1, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 23, 2025 | Mortgages | Closing on a mortgageFees or costs after closing | Money back |
| Jun 20, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Feb 19, 2025 | Mortgages | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 27, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Aug 29, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Jan 8, 2022 | Mortgages | Trouble during payment process | Explained |
| Mar 22, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Feb 8, 2021 | Mortgages | Closing on a mortgage | Explained |
| Jul 9, 2020 | Mortgages | Trouble during payment process | Fixed |
| Jul 6, 2020 | Mortgages | Trouble during payment process | Money back |
| Jun 5, 2020 | Mortgages | Trouble during payment process | Money back |
| Jun 14, 2019 | Mortgages | Closing on a mortgage | Explained |
| Apr 26, 2019 | Mortgages | Closing on a mortgage | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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