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Complaint log

Upgrade complaint log

The newest complaints about Upgrade, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Aug 6, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftGAExplainedYes
Aug 6, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesGAExplainedYes
Aug 6, 2026Payday & personal loansIncorrect information on your reportAccount information incorrectNCExplainedYes
Aug 5, 2026Payday & personal loansCharged fees or interest you didn't expectFLExplainedYes
Aug 5, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedPAExplainedYes
Aug 5, 2026Credit reportingIncorrect information on your reportAccount information incorrectILExplainedYes
Aug 5, 2026Payday & personal loansCharged fees or interest you didn't expectFLExplainedYes
Aug 4, 2026Bank accountsClosing an accountFunds not received from closed accountCOExplainedYes
Aug 4, 2026Payday & personal loansCharged fees or interest you didn't expectSCExplainedYes
Aug 4, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseCAExplainedYes
Aug 4, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedNYExplainedYes
Aug 4, 2026Bank accountsManaging an accountDeposits and withdrawalsWAExplainedYes
Aug 4, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursCAExplainedYes
Aug 4, 2026Debt relief & credit repairUnauthorized withdrawals or chargesILExplainedYes
Aug 3, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftPAExplainedYes
Aug 3, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysILExplainedYes
Aug 3, 2026Bank accountsClosing an accountFunds not received from closed accountNYExplainedYes
Aug 3, 2026Bank accountsManaging an accountProblem using a debit or ATM cardFLExplainedYes
Aug 3, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtILExplainedYes
Aug 1, 2026Credit reportingIncorrect information on your reportAccount status incorrectCAExplainedYes
Aug 1, 2026Payday & personal loansProblem when making paymentsFLExplainedYes
Jul 31, 2026Bank accountsManaging an accountProblem accessing accountCTExplainedYes
Jul 31, 2026Payday & personal loansGetting the loanILExplainedYes
Jul 31, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedVAExplainedYes
Jul 31, 2026Payday & personal loansCharged fees or interest you didn't expectNYExplainedYes
Jul 31, 2026Credit cardsClosing your accountCan't close your accountGAExplainedYes
Jul 31, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseTXExplainedYes
Jul 30, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportGAExplainedYes
Jul 30, 2026Payday & personal loansProblem when making paymentsMDExplainedYes
Jul 30, 2026Payday & personal loansProblem when making paymentsAZExplainedYes
Jul 30, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedARExplainedYes
Jul 29, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elsePAExplainedYes
Jul 29, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Jul 29, 2026Payday & personal loansProblem with the payoff process at the end of the loanWAExplainedYes
Jul 29, 2026Credit reportingIncorrect information on your reportAccount status incorrectAZExplainedYes
Jul 29, 2026Payday & personal loansProblem with the payoff process at the end of the loanMIExplainedYes
Jul 29, 2026Debt collectionCommunication tacticsFrequent or repeated callsINExplainedYes
Jul 29, 2026Debt collectionThreatened to contact someone or share information improperlyContacted you after you asked them to stopNJExplainedYes
Jul 28, 2026Payday & personal loansIncorrect information on your reportAccount status incorrectILExplainedYes
Jul 28, 2026Credit reportingIncorrect information on your reportAccount information incorrectGAExplainedYes
Jul 27, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Jul 27, 2026Credit reportingIncorrect information on your reportAccount status incorrectAZExplainedYes
Jul 27, 2026Payday & personal loansIncorrect information on your reportAccount information incorrectILExplainedYes
Jul 27, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedPAExplainedYes
Jul 27, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseMIExplainedYes
Jul 26, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftTXExplainedYes
Jul 25, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountTXExplainedYes
Jul 25, 2026Debt collectionAttempts to collect debt not owedDebt was paidDEExplainedYes
Jul 25, 2026Payday & personal loansIncorrect information on your reportInformation belongs to someone elseMDExplainedYes
Jul 25, 2026Credit reportingIncorrect information on your reportAccount information incorrectTNFixedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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