Auto loans & leases
U.S. Auto Sales auto loans & leases complaints
Consumers have filed 87 complaints about U.S. Auto Sales's auto loans & leases. See the whole U.S. Auto Sales record.
U.S. Auto Sales against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | U.S. Auto Sales | 0 | - | - |
Latest U.S. Auto Sales auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 19, 2020 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jun 24, 2020 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| May 17, 2020 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Apr 15, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 10, 2020 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Mar 13, 2020 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 19, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 8, 2019 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Nov 7, 2019 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Oct 31, 2019 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Oct 23, 2019 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Money back |
| Oct 22, 2019 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Sep 10, 2019 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 22, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 9, 2019 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Nov 20, 2018 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Oct 3, 2018 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Mar 10, 2018 | Auto loans & leases | Incorrect information on your reportInformation belongs to someone else | Explained |
| Feb 22, 2018 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Feb 12, 2018 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Jan 15, 2018 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Dec 20, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Jul 13, 2017 | Auto loans & leases | Credit monitoring or identity theft protection servicesBilling dispute for services | Explained |
| May 22, 2017 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 30, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Dec 13, 2016 | Auto loans & leases | Taking out the loan or lease | Fixed |
| Nov 9, 2014 | Auto loans & leases | Taking out the loan or lease | Fixed |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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