Auto loans & leases
USAA auto loans & leases complaints
Consumers have filed 918 complaints about USAA's auto loans & leases, 131 in the last 12 months (+19%). USAA answered 100% on time and closed 14% with relief. See the whole USAA record.
USAA against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | USAA | 131 | 100% | 14% |
Latest USAA auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 15, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jun 14, 2026 | Auto loans & leases | RepossessionNotice to repossess | Fixed |
| Jun 11, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Jun 9, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Jun 7, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Jun 3, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Fixed |
| Jun 3, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| May 30, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| May 29, 2026 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| May 20, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| May 19, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| May 16, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| May 14, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| May 13, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| May 12, 2026 | Auto loans & leases | Incorrect information on your reportInformation belongs to someone else | Explained |
| May 7, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| May 6, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| May 5, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| May 4, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| May 1, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Apr 30, 2026 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| Apr 30, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Apr 27, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 26, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Apr 22, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Apr 22, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 13, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Apr 2, 2026 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| Mar 28, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Mar 24, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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