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Payday & personal loans

USAA payday & personal loans complaints

Consumers have filed 281 complaints about USAA's payday & personal loans, 34 in the last 12 months (+6%). USAA answered 100% on time and closed 18% with relief. See the whole USAA record.

USAA against other personal & payday lenders

#Company12 monthsChangeOn timeReliefAll time
1Affirm2,316+167%100%0%4,371
2Paramount GR904+262%99.8%0%1,538
3OneMain Financial765+18%100%7%3,344
4Klarna652+212%94%13%1,034
5Block (Cash App)447+213%96.2%2%702
6Enova (CashNetUSA, NetCredit)434+7%100%0%2,775
7CCF Intermediate388-18%99.7%8%1,368
8Upgrade291+62%100%2%923
9Upstart276+35%99.6%2%910
10SoFi276+57%100%10%563
11Truist274+37%99.6%11%958
12Uprova Credit257+118%100%0%466
13USAA34+6%100%18%281

Every lender ranked

Latest USAA payday & personal loans complaints

ReceivedAboutIssueStateAnswerOn time
Mar 4, 2022Payday & personal loansReceived a loan you didn't apply forGAExplainedYes
Feb 24, 2022Payday & personal loansLoan payment wasn't credited to your accountVAExplainedYes
Feb 19, 2022Payday & personal loansGetting the loanGAExplainedYes
Feb 19, 2022Payday & personal loansGetting the loanGAExplainedYes
Feb 18, 2022Payday & personal loansGetting the loanGAExplainedYes
Dec 24, 2021Payday & personal loansCan't contact lender or servicerMDExplainedYes
Dec 24, 2021Payday & personal loansProblem with the payoff process at the end of the loanVAExplainedYes
Dec 4, 2021Payday & personal loansGetting the loanAKExplainedYes
Nov 24, 2021Payday & personal loansProblem with the payoff process at the end of the loanSCFixedYes
Nov 17, 2021Payday & personal loansProblem when making paymentsNCExplainedYes
Nov 13, 2021Payday & personal loansCharged fees or interest you didn't expectNJExplainedYes
Sep 28, 2021Payday & personal loansCan't contact lender or servicerMDExplainedYes
Sep 1, 2021Payday & personal loansProblem when making paymentsGAExplainedYes
Aug 9, 2021Payday & personal loansGetting the loanVAExplainedYes
Jul 21, 2021Payday & personal loansGetting a line of creditTXExplainedYes
Jul 19, 2021Payday & personal loansStruggling to pay your loanNCExplainedYes
Feb 25, 2021Payday & personal loansStruggling to pay your loanFLExplainedYes
Jan 28, 2021Payday & personal loansCharged fees or interest you didn't expectPAExplainedYes
Jan 26, 2021Payday & personal loansIncorrect information on your reportInformation belongs to someone elseGAExplainedYes
Jan 21, 2021Payday & personal loansVehicle was repossessed or sold the vehicleMIExplainedYes
Jan 14, 2021Payday & personal loansGetting the loanCAExplainedYes
Nov 10, 2020Payday & personal loansCharged fees or interest you didn't expectTXExplainedYes
Nov 5, 2020Payday & personal loansStruggling to pay your loanCOExplainedYes
Oct 26, 2020Payday & personal loansIncorrect information on your reportInformation belongs to someone elseFLExplainedYes
Oct 26, 2020Payday & personal loansIncorrect information on your reportInformation belongs to someone elseFLExplainedYes
Oct 16, 2020Payday & personal loansProblem when making paymentsALExplainedYes
Oct 14, 2020Payday & personal loansIncorrect information on your reportAccount information incorrectILExplainedYes
Oct 14, 2020Payday & personal loansProblem when making paymentsILExplainedYes
Sep 4, 2020Payday & personal loansProblem when making paymentsAPExplainedYes
Jul 21, 2020Payday & personal loansGetting the loanOKExplainedYes

Your rights with personal & payday lenders

You can revoke permission for a lender to take automatic payments from your account by telling the lender and your bank. Many states cap interest or ban payday loans altogether, and the Military Lending Act caps most loans to active-duty servicemembers and their families at 36% APR.

Scam warning: A real lender never asks for a fee up front, a gift card or a "deposit" before sending a loan. Check the lender is licensed in your state.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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