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Payday & personal loans

USAA payday & personal loans complaints

Consumers have filed 281 complaints about USAA's payday & personal loans, 34 in the last 12 months (+6%). USAA answered 100% on time and closed 18% with relief. See the whole USAA record.

USAA against other personal & payday lenders

#Company12 monthsChangeOn timeReliefAll time
1Affirm2,316+167%100%0%4,371
2Paramount GR904+262%99.8%0%1,538
3OneMain Financial765+18%100%7%3,344
4Klarna652+212%94%13%1,034
5Block (Cash App)447+213%96.2%2%702
6Enova (CashNetUSA, NetCredit)434+7%100%0%2,775
7CCF Intermediate388-18%99.7%8%1,368
8Upgrade291+62%100%2%923
9Upstart276+35%99.6%2%910
10SoFi276+57%100%10%563
11Truist274+37%99.6%11%958
12Uprova Credit257+118%100%0%466
13USAA34+6%100%18%281

Every lender ranked

Latest USAA payday & personal loans complaints

ReceivedAboutIssueStateAnswerOn time
Sep 10, 2026Payday & personal loansCharged fees or interest you didn't expectLAExplainedYes
Sep 8, 2026Payday & personal loansGetting the loanTXExplainedYes
Aug 30, 2026Payday & personal loansStruggling to pay your loanCAExplainedYes
Aug 27, 2026Payday & personal loansWas approved for a loan, but didn't receive the moneyTXMoney backYes
Aug 25, 2026Payday & personal loansGetting the loanTXExplainedYes
Aug 19, 2026Payday & personal loansGetting a line of creditVAExplainedYes
Aug 15, 2026Payday & personal loansProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsOHExplainedYes
Aug 13, 2026Payday & personal loansCharged fees or interest you didn't expectLAExplainedYes
Jul 10, 2026Payday & personal loansLoan payment wasn't credited to your accountVAExplainedYes
Jul 2, 2026Payday & personal loansGetting the loanGAExplainedYes
Jun 12, 2026Payday & personal loansStruggling to pay your loanFLExplainedYes
Jun 11, 2026Payday & personal loansProblem when making paymentsTXExplainedYes
May 20, 2026Payday & personal loansProblem when making paymentsTXExplainedYes
May 7, 2026Payday & personal loansImproper use of your reportReporting company used your report improperlyNCFixedYes
May 7, 2026Payday & personal loansIncorrect information on your reportAccount information incorrectNCFixedYes
Apr 27, 2026Payday & personal loansProblem when making paymentsCAExplainedYes
Apr 21, 2026Payday & personal loansCharged fees or interest you didn't expectLAExplainedYes
Apr 16, 2026Payday & personal loansProblem with the payoff process at the end of the loanMEExplainedYes
Apr 14, 2026Payday & personal loansStruggling to pay your loanGAExplainedYes
Mar 24, 2026Payday & personal loansStruggling to pay your loanTNExplainedYes
Mar 24, 2026Payday & personal loansStruggling to pay your loanTNExplainedYes
Mar 9, 2026Payday & personal loansProblem with additional add-on products or servicesNCExplainedYes
Feb 2, 2026Payday & personal loansProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsWIExplainedYes
Jan 28, 2026Payday & personal loansProblem when making paymentsVAExplainedYes
Jan 18, 2026Payday & personal loansIncorrect information on your reportAccount status incorrectALFixedYes
Jan 14, 2026Payday & personal loansStruggling to pay your loanWAExplainedYes
Jan 8, 2026Payday & personal loansCharged fees or interest you didn't expectCAExplainedYes
Jan 1, 2026Payday & personal loansGetting the loanILExplainedYes
Dec 31, 2025Payday & personal loansIncorrect information on your reportAccount status incorrectFLExplainedYes
Dec 9, 2025Payday & personal loansProblem when making paymentsCAExplainedYes

Your rights with personal & payday lenders

You can revoke permission for a lender to take automatic payments from your account by telling the lender and your bank. Many states cap interest or ban payday loans altogether, and the Military Lending Act caps most loans to active-duty servicemembers and their families at 36% APR.

Scam warning: A real lender never asks for a fee up front, a gift card or a "deposit" before sending a loan. Check the lender is licensed in your state.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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