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Payday & personal loans

USAA payday & personal loans complaints

Consumers have filed 281 complaints about USAA's payday & personal loans, 34 in the last 12 months (+6%). USAA answered 100% on time and closed 18% with relief. See the whole USAA record.

USAA against other personal & payday lenders

#Company12 monthsChangeOn timeReliefAll time
1Affirm2,316+167%100%0%4,371
2Paramount GR904+262%99.8%0%1,538
3OneMain Financial765+18%100%7%3,344
4Klarna652+212%94%13%1,034
5Block (Cash App)447+213%96.2%2%702
6Enova (CashNetUSA, NetCredit)434+7%100%0%2,775
7CCF Intermediate388-18%99.7%8%1,368
8Upgrade291+62%100%2%923
9Upstart276+35%99.6%2%910
10SoFi276+57%100%10%563
11Truist274+37%99.6%11%958
12Uprova Credit257+118%100%0%466
13USAA34+6%100%18%281

Every lender ranked

Latest USAA payday & personal loans complaints

ReceivedAboutIssueStateAnswerOn time
Jul 8, 2020Payday & personal loansCharged fees or interest you didn't expectTXExplainedYes
Jun 29, 2020Payday & personal loansProblem with the payoff process at the end of the loanAZExplainedYes
Jun 3, 2020Payday & personal loansIncorrect information on your reportAccount status incorrectMIExplainedYes
May 20, 2020Payday & personal loansProblem when making paymentsOHFixedYes
May 19, 2020Payday & personal loansGetting the loanNJExplainedYes
May 13, 2020Payday & personal loansIncorrect information on your reportAccount status incorrectOHFixedYes
Apr 20, 2020Payday & personal loansVehicle was repossessed or sold the vehicleGAExplainedYes
Mar 10, 2020Payday & personal loansGetting the loanPAExplainedYes
Feb 24, 2020Payday & personal loansProblem with the payoff process at the end of the loanNVExplainedYes
Jan 4, 2020Payday & personal loansIncorrect information on your reportAccount status incorrectNVExplainedYes
Dec 20, 2019Payday & personal loansWas approved for a loan, but didn't receive moneyCOExplainedYes
Dec 11, 2019Payday & personal loansProblem with the payoff process at the end of the loanCOExplainedYes
Nov 27, 2019Payday & personal loansGetting a line of creditVAExplainedYes
Nov 20, 2019Payday & personal loansGetting a line of creditILExplainedYes
Nov 2, 2019Payday & personal loansCharged fees or interest you didn't expectNCExplainedYes
Oct 11, 2019Payday & personal loansProblem when making paymentsGAExplainedYes
Oct 2, 2019Payday & personal loansIncorrect information on your reportInformation belongs to someone elseNJExplainedYes
Oct 1, 2019Payday & personal loansStruggling to pay your loanNCExplainedYes
Sep 26, 2019Payday & personal loansProblem with the payoff process at the end of the loanCOExplainedYes
Aug 6, 2019Payday & personal loansProblem when making paymentsFLExplainedYes
Jul 2, 2019Payday & personal loansCharged fees or interest you didn't expectCOExplainedYes
May 30, 2019Payday & personal loansProblem with the payoff process at the end of the loan-ExplainedYes
Apr 3, 2019Payday & personal loansProblem with the payoff process at the end of the loanIAExplainedYes
Mar 1, 2019Payday & personal loansGetting the loanNCExplainedYes
Jan 25, 2019Payday & personal loansProblem when making paymentsVAExplainedYes
Jan 10, 2019Payday & personal loansGetting the loanMDExplainedYes
Dec 18, 2018Payday & personal loansCredit monitoring or identity theft protection servicesBilling dispute for servicesNCExplainedYes
Dec 16, 2018Payday & personal loansProblem with the payoff process at the end of the loanIAExplainedYes
Dec 4, 2018Payday & personal loansVehicle was repossessed or sold the vehiclePAExplainedYes
Nov 20, 2018Payday & personal loansProblem with the payoff process at the end of the loanILExplainedYes

Your rights with personal & payday lenders

You can revoke permission for a lender to take automatic payments from your account by telling the lender and your bank. Many states cap interest or ban payday loans altogether, and the Military Lending Act caps most loans to active-duty servicemembers and their families at 36% APR.

Scam warning: A real lender never asks for a fee up front, a gift card or a "deposit" before sending a loan. Check the lender is licensed in your state.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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