Debt collector · complaint record
ONLINE Information Services complaints
Filed under ONLINE Information Services, Inc.
Consumers have filed 4,158 complaints about ONLINE Information Services since 2013, 1,268 of them in the last 12 months (+57% on the year before). It answered 100% on time and closed 23% with relief for the customer - about the same as a typical debt collector. The most common problem is attempts to collect debt not owed. It is the 40th most complained-about of 1,963 debt collectors this year.
Good response record. How it works
- Complaints on record
- 4,158
- Last 12 months
- 1,268
- Answered on time
- 100%
- Closed with relief
- 23%
- Last 30 days
- 66
- Rank
- #40 of 1,963
Since November 2013
+57% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Nov 12, 2026
Most complained-about debt collectors
ONLINE Information Services complaints by month
The busiest month was June 2026 (141 complaints). Complaints in the last 12 months are up 57% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How ONLINE Information Services answered last 12 months
- Closed with non-monetary relief29323.1%
- Closed with explanation97576.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers19/4023.1% closed with relief
- Complaint trend4/15+57% vs last year
What ONLINE Information Services complaints are about
Top ONLINE Information Services problems last 12 months
Inside "Attempts to collect debt not owed"
- Debt is not yours 1,009
- Debt was result of identity theft 442
- Debt was paid 179
- Debt was already discharged in bankruptcy and is no longer owed 13
Where ONLINE Information Services complaints come from
Most complaints: Texas (618), Florida (576), North Carolina (569), Georgia (320), South Carolina (237).
ONLINE Information Services compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Collection ManagementDebt collection | 52 | 1,357 | C |
| 2 | Enova (CashNetUSA, NetCredit)Debt collection | 53 | 1,345 | C |
| 3 | Southwest Credit SystemsDebt collection | 100 | 1,341 | A |
| 4 | CavalryDebt collection | 66 | 1,333 | B |
| 5 | The CBE GroupDebt collection | 91 | 1,328 | A |
| 6 | ONLINE Information ServicesDebt collection | 68 | 1,268 | B |
| 7 | Source Receivables ManagementDebt collection | 40 | 1,217 | D |
| 8 | Eastern Account Systems of ConnecticutDebt collection | 54 | 1,193 | C |
Compare side by side: ONLINE Information Services vs Collection Management · ONLINE Information Services vs Enova · ONLINE Information Services vs Southwest Credit Systems · ONLINE Information Services vs Cavalry
What people say about ONLINE Information Services
All experiencesNo experiences with ONLINE Information Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest ONLINE Information Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 12, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Nov 9, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Nov 8, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Nov 8, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Nov 7, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Fixed |
| Nov 7, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Fixed |
| Nov 7, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 6, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Nov 6, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 5, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Fixed |
| Nov 5, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 5, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
Questions about ONLINE Information Services
How many complaints does ONLINE Information Services have?
ONLINE Information Services has 4,158 complaints on record since November 2013, including 1,268 in the last 12 months and 66 in the last 30 days. That makes it number 111 of every company by complaints this year.
Does ONLINE Information Services respond to complaints?
Yes. ONLINE Information Services answered 100% of its complaints on time (within 15 days) and closed 23% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 68/100 (grade B).
What do people complain about most with ONLINE Information Services?
The most common problems are attempts to collect debt not owed (1,643), took or threatened to take negative or legal action (392), written notification about debt (652).
Is ONLINE Information Services legit?
ONLINE Information Services is a real company with a public complaint record: consumers have complained about it 4,158 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is ONLINE Information Services legit? for the signals, red flags and how to protect yourself.
Are complaints about ONLINE Information Services going up or down?
Up. There were 1,268 complaints in the last 12 months against 810 in the 12 before (+57%). See every month.
How do I file a complaint against ONLINE Information Services?
Complain to ONLINE Information Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most ONLINE Information Services complaints come from?
Most come from Texas (618), Florida (576), North Carolina (569). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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