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Complaint log

Xoom complaint log

The newest complaints about Xoom, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
May 12, 2021Money transfers & appsMoney was not available when promisedMDExplainedYes
May 12, 2021Money transfers & appsOther transaction problemPAMoney backYes
May 1, 2021Money transfers & appsOther transaction problemWAFixedYes
Apr 29, 2021Debt collectionAttempts to collect debt not owedDebt was result of identity theftNJFixedYes
Apr 24, 2021Bank accountsManaging an accountProblem using a debit or ATM cardSCMoney backYes
Apr 24, 2021Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferWAMoney backYes
Apr 23, 2021Money transfers & appsOther transaction problemTXExplainedYes
Apr 22, 2021Money transfers & appsConfusing or missing disclosuresTXMoney backYes
Apr 21, 2021Money transfers & appsConfusing or misleading advertising or marketingNHExplainedYes
Apr 20, 2021Money transfers & appsConfusing or misleading advertising or marketingTXMoney backYes
Apr 13, 2021Money transfers & appsOther transaction problemLAMoney backYes
Apr 7, 2021Money transfers & appsOther transaction problemFLExplainedYes
Mar 22, 2021Money transfers & appsOther service problemNJExplainedYes
Mar 22, 2021Debt collectionFalse statements or representationAttempted to collect wrong amountCAExplainedYes
Mar 21, 2021Money transfers & appsProblem with customer serviceILFixedYes
Mar 18, 2021Debt collectionAttempts to collect debt not owedDebt was result of identity theftCAFixedYes
Mar 14, 2021Money transfers & appsOther transaction problemILExplainedYes
Mar 13, 2021Money transfers & appsOther transaction problemMOFixedYes
Mar 11, 2021Money transfers & appsMoney was not available when promisedFLFixedYes
Mar 8, 2021Money transfers & appsOther transaction problem-ExplainedYes
Mar 8, 2021Money transfers & appsOther transaction problemMIMoney backYes
Mar 3, 2021Money transfers & appsFraud or scamFLFixedYes
Mar 2, 2021Money transfers & appsOther transaction problemCAExplainedYes
Feb 25, 2021Money transfers & appsOther transaction problemILMoney backYes
Feb 19, 2021Money transfers & appsOther service problemCAMoney backYes
Feb 16, 2021Money transfers & appsMoney was not available when promisedMAFixedYes
Feb 16, 2021Money transfers & appsOther transaction problemNYMoney backYes
Feb 15, 2021Money transfers & appsMoney was not available when promised-FixedYes
Feb 15, 2021Money transfers & appsConfusing or missing disclosuresFLExplainedYes
Feb 15, 2021Money transfers & appsFraud or scam-ExplainedYes
Feb 13, 2021Money transfers & appsMoney was not available when promisedMPFixedYes
Feb 13, 2021Money transfers & appsMoney was not available when promised-ExplainedYes
Feb 12, 2021Money transfers & appsOther transaction problem-ExplainedYes
Feb 12, 2021Money transfers & appsMoney was not available when promised-ExplainedYes
Feb 11, 2021Money transfers & appsFraud or scamGAMoney backYes
Feb 11, 2021Money transfers & appsMoney was not available when promised-ExplainedYes
Feb 11, 2021Money transfers & appsMoney was not available when promised-ExplainedYes
Feb 11, 2021Money transfers & appsMoney was not available when promisedILFixedYes
Feb 11, 2021Money transfers & appsMoney was not available when promised-ExplainedYes
Feb 11, 2021Money transfers & appsMoney was not available when promised-ExplainedYes
Feb 11, 2021Money transfers & appsMoney was not available when promised-ExplainedYes
Feb 11, 2021Money transfers & appsOther transaction problemNCMoney backYes
Feb 10, 2021Money transfers & appsMoney was not available when promisedMAFixedYes
Feb 5, 2021Money transfers & appsOther service problemNYExplainedYes
Feb 2, 2021Money transfers & appsMoney was not available when promisedCAMoney backYes
Feb 2, 2021Money transfers & appsOther service problemMAFixedYes
Jan 30, 2021Money transfers & appsFraud or scamTNMoney backYes
Jan 25, 2021Money transfers & appsOther transaction problemTXMoney backYes
Jan 24, 2021Money transfers & appsOther transaction problemCAExplainedYes
Jan 22, 2021Money transfers & appsUnauthorized transactions or other transaction problemGAFixedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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