Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme

Complaint log

Zillow Group complaint log

The newest complaints about Zillow Group, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 30, 2026MortgagesClosing on a mortgageDelays with the closing processCAExplainedYes
Oct 28, 2026Credit reportingImproper use of your reportReporting company used your report improperlyILIn progressYes
Oct 22, 2026Money transfers & appsFraud or scamMIExplainedYes
Oct 2, 2026Debt relief & credit repairProblem with customer serviceFLIn progressYes
Sep 23, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementTXIn progressYes
Sep 21, 2026Credit reportingImproper use of your reportReporting company used your report improperlyNJExplainedYes
Aug 29, 2026Money transfers & appsFraud or scamNJExplainedYes
Aug 21, 2026Money transfers & appsFraud or scamFLExplainedYes
Aug 10, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseNCExplainedYes
Jul 15, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsNMExplainedYes
Jun 10, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processFLExplainedYes
May 30, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingCAExplainedYes
May 24, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processCOExplainedYes
May 18, 2026MortgagesClosing on a mortgageDelays with the closing processFLExplainedYes
Apr 19, 2026MortgagesClosing on a mortgageFees or costs after closingTXExplainedNo
Mar 31, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingCAExplainedNo
Feb 19, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanVAExplainedYes
Nov 3, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingMAExplainedYes
Oct 27, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsCAExplainedYes
Sep 29, 2025MortgagesClosing on a mortgageClosing disclosure or other related disclosuresTXExplainedYes
Sep 5, 2025MortgagesClosing on a mortgageChanges in loan terms during or after closingMAExplainedYes
Aug 15, 2025MortgagesClosing on a mortgageChanges in loan terms during or after closingCAExplainedYes
Jun 23, 2025Credit reportingImproper use of your reportReceived unsolicited financial product or insurance offers after opting outTXExplainedYes
Mar 22, 2025Credit reportingIncorrect information on your reportAccount information incorrectNJExplainedYes
Mar 11, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingILMoney backYes
Jan 15, 2025MortgagesClosing on a mortgageClosing disclosure or other related disclosuresOHExplainedYes
Nov 12, 2024MortgagesClosing on a mortgageDelays with the closing processGAExplainedYes
Oct 1, 2024MortgagesTrouble during payment processLoan sold or transferred to another companyCAExplainedYes
Sep 6, 2024MortgagesClosing on a mortgageClosing disclosure or other related disclosuresCAExplainedYes
Jun 4, 2024MortgagesClosing on a mortgageClosing disclosure or other related disclosuresMDExplainedYes
Apr 18, 2024MortgagesClosing on a mortgageClosing disclosure or other related disclosuresGAMoney backYes
Nov 28, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processPAExplainedYes
Nov 15, 2023MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNCExplainedYes
Nov 11, 2023Credit reportingImproper use of your reportReporting company used your report improperlyGAExplainedYes
Nov 7, 2023MortgagesClosing on a mortgageDelays with the closing processORExplainedYes
Oct 25, 2023MortgagesClosing on a mortgageClosing disclosure or other related disclosuresNCExplainedYes
Sep 8, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsNCMoney backYes
Jun 1, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageTXExplainedYes
Jan 6, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageTXExplainedYes
Dec 22, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageTXExplainedYes
Sep 20, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageCAExplainedYes
Jul 27, 2022MortgagesClosing on a mortgageTXExplainedYes
Mar 16, 2022MortgagesClosing on a mortgageMAMoney backYes
Jan 19, 2022MortgagesTrouble during payment processCAExplainedYes
Dec 1, 2021MortgagesTrouble during payment processMIExplainedYes
Nov 6, 2021Money transfers & appsFraud or scamCAExplainedYes
Oct 27, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageSCExplainedYes
Oct 14, 2021MortgagesTrouble during payment processMDExplainedNo
Oct 6, 2021MortgagesClosing on a mortgageMDExplainedYes
Aug 9, 2021MortgagesTrouble during payment processFLExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience