Mortgage company · complaint record
Zillow Group complaints
Filed under Zillow Group Inc.
Consumers have filed 64 complaints about Zillow Group since 2021, 17 of them in the last 12 months. It answered 88.2% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 64
- Last 12 months
- 17
- Answered on time
- 88.2%
- Closed with relief
- 0%
- Last 30 days
- 3
- Rank
- #96 of 595
Since February 2021
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 30, 2026
Most complained-about mortgage lenders & servicers
Zillow Group complaints by month
The busiest month was April 2021 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Zillow Group answered all time
- Closed with monetary relief57.8%
- Closed with explanation5687.5%
- In progress34.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Zillow Group complaints are about
Top Zillow Group problems
Inside "Closing on a mortgage"
- Closing disclosure or other related disclosures 6
- Delays with the closing process 4
- Changes in loan terms during or after closing 2
- Fees or costs after closing 1
Where Zillow Group complaints come from
Most complaints: California (12), Texas (11), Florida (6), North Carolina (5), Massachusetts (4).
Zillow Group compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Zillow GroupMortgages | - | 17 | - |
Compare side by side: Zillow Group vs Midwest Loan Services · Zillow Group vs Truhome Solutions · Zillow Group vs NEXA Mortgage · Zillow Group vs Hilltop
What people say about Zillow Group
All experiencesNo experiences with Zillow Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Zillow Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Oct 28, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Oct 22, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Oct 2, 2026 | Debt relief & credit repair | Problem with customer service | In progress |
| Sep 23, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Sep 21, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 29, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Aug 21, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Aug 10, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jul 15, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Jun 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| May 30, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
Questions about Zillow Group
How many complaints does Zillow Group have?
Zillow Group has 64 complaints on record since February 2021, including 17 in the last 12 months and 3 in the last 30 days. That makes it number 1,166 of every company by complaints this year.
Does Zillow Group respond to complaints?
Yes. Zillow Group answered 88.2% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Zillow Group?
The most common problems are applying for a mortgage or refinancing an existing mortgage (18), closing on a mortgage (19), fraud or scam (4).
Is Zillow Group legit?
Zillow Group is a real company with a public complaint record: consumers have complained about it 64 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Zillow Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Zillow Group?
Complain to Zillow Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Zillow Group complaints come from?
Most come from California (12), Texas (11), Florida (6). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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