Card company · complaint record
Pay-O-Matic complaints
Consumers have filed 19 complaints about Pay-O-Matic since 2015, 1 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble using the card. It is the 14th most complained-about of 18 prepaid card companies this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 19
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #14 of 18
Since January 2015
new vs the year before
Industry: 93.9%
Typical card company: 18%
Newest: Jul 9, 2026
Most complained-about prepaid card companies
Pay-O-Matic complaints by month
The busiest month was August 2024 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Pay-O-Matic answered all time
- Closed with monetary relief15.3%
- Closed with explanation1684.2%
- Closed210.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Pay-O-Matic complaints are about
Top Pay-O-Matic problems
Where Pay-O-Matic complaints come from
Most complaints: New York (15), Washington (1), West Virginia (1), North Carolina (1).
Pay-O-Matic compared with other prepaid card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | NetspendPrepaid & gift cards | 54 | 806 | C |
| 2 | InComm PaymentsPrepaid & gift cards | 17 | 673 | F |
| 3 | ConduentPrepaid & gift cards | 1 | 415 | F |
| 4 | Blackhawk NetworkPrepaid & gift cards | 45 | 272 | D |
| 5 | ADP IncPrepaid & gift cards | 42 | 230 | D |
| 6 | Newport IntermediatePrepaid & gift cards | 53 | 126 | C |
| 7 | Greenlight Financial TechnologyPrepaid & gift cards | 45 | 29 | D |
| 8 | Pay-O-MaticPrepaid & gift cards | - | 1 | - |
Compare side by side: Pay-O-Matic vs Netspend · Pay-O-Matic vs InComm Payments · Pay-O-Matic vs Conduent · Pay-O-Matic vs Blackhawk Network
What people say about Pay-O-Matic
All experiencesNo experiences with Pay-O-Matic yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Pay-O-Matic complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 9, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to pay a bill | Explained |
| Jul 18, 2025 | Money transfers & apps | Other transaction problem | Explained |
| Jan 10, 2025 | Money transfers & apps | Confusing or missing disclosures | Explained |
| Sep 24, 2024 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Aug 31, 2024 | Money transfers & apps | Problem with customer service | Explained |
| Aug 31, 2024 | Money transfers & apps | Problem with customer service | Explained |
| Feb 7, 2023 | Debt collection | Communication tacticsUsed obscene, profane, or other abusive language | Explained |
| Jun 7, 2022 | Money transfers & apps | Problem with customer service | Explained |
| Sep 10, 2020 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Apr 17, 2019 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Feb 4, 2019 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Jan 8, 2019 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
Questions about Pay-O-Matic
How many complaints does Pay-O-Matic have?
Pay-O-Matic has 19 complaints on record since January 2015, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Pay-O-Matic respond to complaints?
Yes. Pay-O-Matic answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Pay-O-Matic?
The most common problems are trouble using the card (2), problem with customer service (5), communication tactics (4).
Is Pay-O-Matic legit?
Pay-O-Matic is a real company with a public complaint record: consumers have complained about it 19 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Pay-O-Matic legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Pay-O-Matic?
Complain to Pay-O-Matic in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Pay-O-Matic complaints come from?
Most come from New York (15), Washington (1), West Virginia (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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