Card issuer · complaint record
Goldman Sachs Bank complaints Apple Card, Marcus
Filed under GOLDMAN SACHS BANK USA
Consumers have filed 22,160 complaints about Goldman Sachs Bank since 2013, 6,413 of them in the last 12 months (+24% on the year before). It answered 99.9% on time and closed 29% with relief for the customer - about the same as a typical card issuer. The most common problem is problem with a purchase shown on your statement. It is the 6th most complained-about of 52 credit card companies this year.
Good response record. How it works
- Complaints on record
- 22,160
- Last 12 months
- 6,413
- Answered on time
- 99.9%
- Closed with relief
- 29%
- Last 30 days
- 253
- Rank
- #6 of 52
Since March 2013
+24% vs the year before
Industry: 98.7%
Typical card issuer: 26%
Newest: Nov 2, 2026
Most complained-about credit card companies
Goldman Sachs Bank complaints by month
The busiest month was March 2026 (683 complaints). Complaints in the last 12 months are up 24% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Goldman Sachs Bank answered last 12 months
- Closed with monetary relief66910.4%
- Closed with non-monetary relief1,19418.6%
- Closed with explanation4,50770.3%
- In progress430.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/4599.9% on time
- Relief for customers22/4029.2% closed with relief
- Complaint trend8/15+24% vs last year
What Goldman Sachs Bank complaints are about
Top Goldman Sachs Bank problems last 12 months
Inside "Problem with a purchase shown on your statement"
- Credit card company isn't resolving a dispute about a purchase on your statement 4,117
- Card was charged for something you did not purchase with the card 955
- Overcharged for something you did purchase with the card 115
Where Goldman Sachs Bank complaints come from
Most complaints: California (3,628), Florida (2,313), New York (2,093), Texas (1,732), Georgia (1,109).
Goldman Sachs Bank compared with other credit card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | SynchronyCredit cards | 46 | 16,479 | D |
| 2 | American ExpressCredit cards | 68 | 11,560 | B |
| 3 | Bread Financial (Comenity)Credit cards | 82 | 10,455 | A |
| 4 | Goldman Sachs Bank (Apple Card, Marcus)Credit cards | 75 | 6,413 | B |
| 5 | Barclays USCredit cards | 55 | 5,690 | C |
| 6 | DiscoverCredit cards | 75 | 2,745 | B |
| 7 | CLGF Holdco 1Credit cards | 69 | 2,483 | B |
| 8 | RobinhoodCredit cards | 40 | 1,795 | D |
Compare side by side: Goldman Sachs Bank vs Synchrony · Goldman Sachs Bank vs American Express · Goldman Sachs Bank vs Bread Financial · Goldman Sachs Bank vs Barclays US
What people say about Goldman Sachs Bank
All experiencesNo experiences with Goldman Sachs Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Goldman Sachs Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 2, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 31, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Fixed |
| Oct 31, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 31, 2026 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Oct 31, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Money back |
| Oct 31, 2026 | Credit cards | Problem with fraud alerts or security freezes | In progress |
| Oct 31, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Money back |
| Oct 31, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | Explained |
| Oct 31, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 30, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Oct 30, 2026 | Credit cards | Closing your accountCan't close your account | Explained |
| Oct 30, 2026 | Credit cards | Problem when making paymentsProblem during payment process | Money back |
Questions about Goldman Sachs Bank
How many complaints does Goldman Sachs Bank have?
Goldman Sachs Bank has 22,160 complaints on record since March 2013, including 6,413 in the last 12 months and 253 in the last 30 days. That makes it number 33 of every company by complaints this year.
Does Goldman Sachs Bank respond to complaints?
Yes. Goldman Sachs Bank answered 99.9% of its complaints on time (within 15 days) and closed 29% with relief - money back or a fix; 10.5% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 75/100 (grade B).
What do people complain about most with Goldman Sachs Bank?
The most common problems are problem with a purchase shown on your statement (5,187), incorrect information on your report (3,330), took or threatened to take negative or legal action (708).
Is Goldman Sachs Bank legit?
Goldman Sachs Bank is a real company with a public complaint record: consumers have complained about it 22,160 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Goldman Sachs Bank legit? for the signals, red flags and how to protect yourself.
Are complaints about Goldman Sachs Bank going up or down?
Up. There were 6,413 complaints in the last 12 months against 5,169 in the 12 before (+24%). See every month.
How do I file a complaint against Goldman Sachs Bank?
Complain to Goldman Sachs Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Goldman Sachs Bank complaints come from?
Most come from California (3,628), Florida (2,313), New York (2,093). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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