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Student loans

Repaying your loan

Consumers have filed 3,820 complaints about this, against 79 companies. The most complained-about is Navient.

Companies with the most

All time.

By month

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Dec 16, 2014NavientStudent loansRepaying your loanWAMoney backYes
May 14, 2014NavientStudent loansRepaying your loanNYExplainedYes
Mar 6, 2014NavientStudent loansRepaying your loanNYExplainedYes
Mar 6, 2014Expert Global SolutionsStudent loansRepaying your loanVAExplainedYes
Mar 6, 2014NavientStudent loansRepaying your loanPAExplainedYes
Feb 9, 2014NavientStudent loansRepaying your loanSCFixedYes
Jan 24, 2014Pending Company MatchStudent loansRepaying your loanCAExplainedYes
Jan 9, 2014Expert Global SolutionsStudent loansRepaying your loanMOExplainedYes
Dec 18, 2013ACS Education ServicesStudent loansRepaying your loanKYExplainedYes
Dec 18, 2013AES / PHEAAStudent loansRepaying your loanWAExplainedYes
Dec 18, 2013NavientStudent loansRepaying your loanVAExplainedYes
Dec 18, 2013Student Loan FinanceStudent loansRepaying your loanSDExplainedYes
Dec 18, 2013Great LakesStudent loansRepaying your loanOHExplainedYes
Dec 18, 2013DiscoverStudent loansRepaying your loanOKExplainedYes
Dec 18, 2013NavientStudent loansRepaying your loanCTFixedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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