Loan servicer · complaint record
Student Loan Finance complaints
Filed under Student Loan Finance Corporation
Consumers have filed 67 complaints about Student Loan Finance since 2012, none in the last 12 months. It answered 97% on time and closed 10% with relief for the customer. The most common problem is dealing with my lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 67
- Last 12 months
- 0
- Answered on time
- 97%
- Closed with relief
- 10%
- Last 30 days
- 0
- Rank
- -
Since March 2012
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Aug 15, 2020
Student Loan Finance complaints by month
The busiest month was December 2013 (11 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Student Loan Finance answered all time
- Closed with monetary relief11.5%
- Closed with non-monetary relief69%
- Closed with explanation6089.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Student Loan Finance complaints are about
Top Student Loan Finance problems
Inside "Dealing with my lender or servicer"
- Having problems with customer service 7
- Don't agree with fees charged 6
- Trouble with how payments are handled 5
- Received bad information about my loan 4
- Need information about my balance/terms 2
- Keep getting calls about my loan 1
Where Student Loan Finance complaints come from
Most complaints: Minnesota (25), California (6), South Dakota (6), Texas (6), Colorado (4).
Student Loan Finance compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Student Loan FinanceStudent loans | - | 0 | - |
Compare side by side: Student Loan Finance vs Earnest · Student Loan Finance vs College Ave Student Loan Servicing · Student Loan Finance vs Meritize Financial · Student Loan Finance vs LendKey Technologies
What people say about Student Loan Finance
All experiencesNo experiences with Student Loan Finance yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Student Loan Finance complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 15, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| May 22, 2020 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | Explained |
| May 13, 2020 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Apr 16, 2020 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Apr 2, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Mar 17, 2020 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Feb 7, 2020 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Jan 5, 2020 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Nov 22, 2019 | Payday & personal loans | Getting the loan | Explained |
| Jul 11, 2019 | Student loans | Incorrect information on your reportInformation belongs to someone else | Explained |
| Apr 29, 2019 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Fixed |
| Nov 15, 2018 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
Questions about Student Loan Finance
How many complaints does Student Loan Finance have?
Student Loan Finance has 67 complaints on record since March 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Student Loan Finance respond to complaints?
Yes. Student Loan Finance answered 97% of its complaints on time (within 15 days) and closed 10% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Student Loan Finance?
The most common problems are dealing with my lender or servicer (25), can't repay my loan (11), repaying your loan (9).
Is Student Loan Finance legit?
Student Loan Finance is a real company with a public complaint record: consumers have complained about it 67 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Student Loan Finance legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Student Loan Finance?
Complain to Student Loan Finance in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Student Loan Finance complaints come from?
Most come from Minnesota (25), California (6), South Dakota (6). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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