Bank · complaint record
Mountain America Federal Credit Union complaints
Consumers have filed 812 complaints about Mountain America Federal Credit Union since 2021, 281 of them in the last 12 months (+30% on the year before). It answered 100% on time and closed 18% with relief for the customer - about the same as a typical bank. The most common problem is managing an account. It is the 28th most complained-about of 188 banks & credit unions this year.
Good response record. How it works
- Complaints on record
- 812
- Last 12 months
- 281
- Answered on time
- 100%
- Closed with relief
- 18%
- Last 30 days
- 16
- Rank
- #28 of 188
Since June 2021
+30% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 7, 2026
Most complained-about banks & credit unions
Mountain America Federal Credit Union complaints by month
The busiest month was August 2026 (30 complaints). Complaints in the last 12 months are up 30% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Mountain America Federal Credit Union answered last 12 months
- Closed with monetary relief269.3%
- Closed with non-monetary relief207.1%
- Closed with explanation20874%
- In progress279.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers20/4018.1% closed with relief
- Complaint trend7/15+30% vs last year
What Mountain America Federal Credit Union complaints are about
Top Mountain America Federal Credit Union problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 52
- Problem using a debit or ATM card 35
- Funds not handled or disbursed as instructed 25
- Problem accessing account 20
- Banking errors 13
- Problem making or receiving payments 12
Where Mountain America Federal Credit Union complaints come from
Most complaints: Utah (361), Arizona (116), Idaho (61), Nevada (56), New Mexico (35).
Mountain America Federal Credit Union compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Axos FinancialBank accounts | 47 | 294 | D |
| 2 | Randolph-Brooks Federal Credit UnionBank accounts | 43 | 291 | D |
| 3 | First Citizens BancsharesBank accounts | 57 | 286 | C |
| 4 | Mountain America Federal Credit UnionBank accounts | 72 | 281 | B |
| 5 | Alliant Credit UnionBank accounts | 60 | 275 | C |
| 6 | AlbertBank accounts | 45 | 274 | D |
| 7 | Golden 1 Credit UnionBank accounts | 50 | 267 | C |
| 8 | Boeing Employees' Credit UnionBank accounts | 43 | 267 | D |
Compare side by side: Mountain America Federal Credit Union vs Axos Financial · Mountain America Federal Credit Union vs Randolph-Brooks Federal Credit Union · Mountain America Federal Credit Union vs First Citizens Bancshares · Mountain America Federal Credit Union vs Alliant Credit Union
What people say about Mountain America Federal Credit Union
All experiencesNo experiences with Mountain America Federal Credit Union yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Mountain America Federal Credit Union complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 7, 2026 | Money transfers & apps | Fraud or scam | In progress |
| Nov 5, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | In progress |
| Nov 4, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Nov 3, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | In progress |
| Nov 3, 2026 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | In progress |
| Nov 1, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Oct 30, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | In progress |
| Oct 29, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 26, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | In progress |
| Oct 26, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Oct 26, 2026 | Bank accounts | Managing an accountProblem accessing account | In progress |
| Oct 25, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
Questions about Mountain America Federal Credit Union
How many complaints does Mountain America Federal Credit Union have?
Mountain America Federal Credit Union has 812 complaints on record since June 2021, including 281 in the last 12 months and 16 in the last 30 days. That makes it number 268 of every company by complaints this year.
Does Mountain America Federal Credit Union respond to complaints?
Yes. Mountain America Federal Credit Union answered 100% of its complaints on time (within 15 days) and closed 18% with relief - money back or a fix; 10.2% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 72/100 (grade B).
What do people complain about most with Mountain America Federal Credit Union?
The most common problems are managing an account (173), incorrect information on your report (100), managing the loan or lease (52).
Is Mountain America Federal Credit Union legit?
Mountain America Federal Credit Union is a real company with a public complaint record: consumers have complained about it 812 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Mountain America Federal Credit Union legit? for the signals, red flags and how to protect yourself.
Are complaints about Mountain America Federal Credit Union going up or down?
Up. There were 281 complaints in the last 12 months against 216 in the 12 before (+30%). See every month.
How do I file a complaint against Mountain America Federal Credit Union?
Complain to Mountain America Federal Credit Union in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Mountain America Federal Credit Union complaints come from?
Most come from Utah (361), Arizona (116), Idaho (61). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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