Bank · complaint record
Randolph-Brooks Federal Credit Union complaints
Consumers have filed 771 complaints about Randolph-Brooks Federal Credit Union since 2021, 291 of them in the last 12 months (+102% on the year before). It answered 99.7% on time and closed 0% with relief for the customer - less often than a typical bank. The most common problem is managing an account. It is the 26th most complained-about of 188 banks & credit unions this year.
Weak response record. How it works
- Complaints on record
- 771
- Last 12 months
- 291
- Answered on time
- 99.7%
- Closed with relief
- 0%
- Last 30 days
- 11
- Rank
- #26 of 188
Since March 2021
+102% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 31, 2026
Most complained-about banks & credit unions
Randolph-Brooks Federal Credit Union complaints by month
The busiest month was June 2026 (34 complaints). Complaints in the last 12 months are up 102% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Randolph-Brooks Federal Credit Union answered last 12 months
- Closed with explanation24383.5%
- In progress4816.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time43/4599.7% on time
- Relief for customers0/400% closed with relief
- Complaint trend0/15+102% vs last year
What Randolph-Brooks Federal Credit Union complaints are about
Top Randolph-Brooks Federal Credit Union problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 87
- Problem using a debit or ATM card 50
- Funds not handled or disbursed as instructed 26
- Problem accessing account 13
- Banking errors 13
- Problem making or receiving payments 8
Where Randolph-Brooks Federal Credit Union complaints come from
Most complaints: Texas (698), Florida (9), California (7), Arizona (6), Maryland (4).
Randolph-Brooks Federal Credit Union compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Axos FinancialBank accounts | 47 | 294 | D |
| 2 | Randolph-Brooks Federal Credit UnionBank accounts | 43 | 291 | D |
| 3 | First Citizens BancsharesBank accounts | 57 | 286 | C |
| 4 | Mountain America Federal Credit UnionBank accounts | 72 | 281 | B |
| 5 | Alliant Credit UnionBank accounts | 60 | 275 | C |
| 6 | AlbertBank accounts | 45 | 274 | D |
| 7 | Golden 1 Credit UnionBank accounts | 50 | 267 | C |
| 8 | Boeing Employees' Credit UnionBank accounts | 43 | 267 | D |
Compare side by side: Randolph-Brooks Federal Credit Union vs Axos Financial · Randolph-Brooks Federal Credit Union vs First Citizens Bancshares · Randolph-Brooks Federal Credit Union vs Mountain America Federal Credit Union · Randolph-Brooks Federal Credit Union vs Alliant Credit Union
What people say about Randolph-Brooks Federal Credit Union
All experiencesNo experiences with Randolph-Brooks Federal Credit Union yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Randolph-Brooks Federal Credit Union complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 31, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Oct 30, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 30, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 29, 2026 | Credit reporting | Incorrect information on your reportInformation is incorrect | In progress |
| Oct 28, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Oct 28, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | In progress |
| Oct 26, 2026 | Bank accounts | Managing an accountProblem accessing account | In progress |
| Oct 24, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | In progress |
| Oct 22, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Oct 19, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Oct 18, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | In progress |
| Oct 16, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | In progress |
Questions about Randolph-Brooks Federal Credit Union
How many complaints does Randolph-Brooks Federal Credit Union have?
Randolph-Brooks Federal Credit Union has 771 complaints on record since March 2021, including 291 in the last 12 months and 11 in the last 30 days. That makes it number 262 of every company by complaints this year.
Does Randolph-Brooks Federal Credit Union respond to complaints?
Yes. Randolph-Brooks Federal Credit Union answered 99.7% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 43/100 (grade D).
What do people complain about most with Randolph-Brooks Federal Credit Union?
The most common problems are managing an account (211), incorrect information on your report (87), problem with a lender or other company charging your account (53).
Is Randolph-Brooks Federal Credit Union legit?
Randolph-Brooks Federal Credit Union is a real company with a public complaint record: consumers have complained about it 771 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Randolph-Brooks Federal Credit Union legit? for the signals, red flags and how to protect yourself.
Are complaints about Randolph-Brooks Federal Credit Union going up or down?
Up. There were 291 complaints in the last 12 months against 144 in the 12 before (+102%). See every month.
How do I file a complaint against Randolph-Brooks Federal Credit Union?
Complain to Randolph-Brooks Federal Credit Union in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Randolph-Brooks Federal Credit Union complaints come from?
Most come from Texas (698), Florida (9), California (7). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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